Head Of Quality, NA

Job Description At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living. Come, join us as you are. We believe diverse perspectives make us stronger and more innovative.

In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home!

At Electrolux, we are passionate about improving everyday life for millions of people as well as the planet. It’s embodied in everything we do. We believe that great tasting food brings people together. That our favorite clothes bring out the best in us. And that the home should be a place for wellbeing, a place to care for us and our loved ones.

For us quality isn’t just a function. It’s a universal commitment that is evident in everything we do, essential to fulfilling our purpose, delivering our customers’ promises and providing a solid foundation for our even bigger ambitions. Which makes this a high-profile opportunity to help us be even better, every day.

The role is based in our Charlotte, NC HQ (hybrid policy)

• Own quality strategy and results:
  Set the regional strategy, targets, governance, organization, and investment priorities, with accountability for safety, compliance, reliability, consumer experience, warranty cost, recalls, and cost of poor quality.
• Lead one end-to-end quality system:
  Integrate Design, Supplier, Manufacturing, Product Line, Field, and Service Quality through common standards, decision rights, metrics, escalation paths, and review cadences.
• Prevent risk upstream:
  Embed quality and reliability into product strategy, design reviews, DFMEA/PFMEA, APQP/PPAP, supplier selection, validation, production readiness, safe launch, and release decisions.
• Assure supplier and manufacturing quality:
  Establish critical-part controls, supplier qualification, incoming and in-process inspection, capable processes, control plans, SPC, traceability, end-of-line effectiveness, and recovery plans.
• Build predictive quality capability:
  Connect supplier, engineering, factory, service, returns, consumer, and warranty data; use standard failure coding, part returns, analytics, and AI-enabled early warning to identify risk before it scales.
• Resolve issues and close the learning loop:
  Govern critical incidents, recalls, and quality spills; ensure rapid containment, rigorous root cause, verified corrective action, and translation of field learning into stronger designs, validation, supplier controls, manufacturing standards, serviceability, and diagnostics.
• Deliver business and brand value:
  Execute a multi-year improvement plan that lowers warranty and recall costs, replacements, and repeat repairs while improving ratings, loyalty, retailer confidence, margin, and brand preference.
• Transform culture and capability:
  Make quality everyone’s responsibility, develop leaders and technical talent, establish visible daily management, encourage early escalation, and sustain fact-based problem solving and prevention.

Enterprise-minded and consumer-focused, with full accountability for quality and business outcomes. Decisive and fact-based, surfacing risks early and acting when standards are not met. Collaborative and influential across functions, product lines, suppliers, and senior leadership. A results-oriented change leader who builds talent, accountability, and a prevention-focused culture.

Bachelor’s…