Sales Operations Manager

Sales Operations Manager

We are seeking a hands-on sales operations professional who can turn our sales strategy into consistent daily execution. This person will strengthen the systems, data, reporting, and training that help our fabric concierges build lasting customer relationships and grow revenue across Greenhouse Fabrics and Anna Elisabeth.

Based in High Point, North Carolina, Greenhouse Fabrics supplies cut fabric to the trade through two distinct brands. Greenhouse Fabrics serves upholstery shops and workrooms that value dependable inventory, responsive service, and fast shipping. Anna Elisabeth serves interior design firms that value curated collections, thoughtful sampling, and dedicated support for their projects.

Our business depends on repeat relationships. Sales operations helps our team understand each customer, identify the right opportunities, follow through reliably, and deliver the service that earns the next order. Our core values are Abundance, Ownership, and Joy.

The Sales Operations Manager owns the operating discipline behind the sales organization. The role makes Hub Spot useful and reliable, coordinates accurate customer data with FACTS, produces timely performance reporting, and equips the team to follow our sales process. Success means the sales team spends more time having meaningful customer conversations and leadership can make decisions using information it trusts.

Location:

High Point, North Carolina. Work arrangement: onsite.

Reports to:

Vice President, Sales.

Primary partners:
Sales, Customer Service, Marketing, Finance, Warehouse, and technology providers.

Base salary: $75,000.

Variable compensation or bonus: 2027 Sales Incentive Quarterly Bonus based on Goal achievement.

Total 2027 target compensation: $100,000.

5 weeks of paid personal time off, prorated the first year

10 to 14 days of Holidays (as per GHF schedule)

8 weeks of paid maternity leave should you need it, available after 1 year of service.

BCBS Medical Insurance

$500 in Dental or Vision reimbursement

Flexible Spending Account for medical and dependent care

$25,000 of Life Insurance company-paid, with option to increase coverage.

Aflac Insurance

Allstate Accident Insurance

Educational Assistance up to $1,000 per year

Retirement plan and employer contribution:
Simple IRA with a 3% match by the company

Own day-to-day sales operations administration in Hub Spot, including account ownership, contact and company associations, lead routing, pipeline structure, required fields, tasks, and reporting. Coordinate CRM changes with Marketing and technology providers so shared processes remain consistent. Maintain accurate customer records, account rankings, assigned owners, and sales or customer service handoffs. Coordinate corrections in Hub Spot and FACTS with the appropriate system owners.

Identify duplicates, missing information, conflicting records, and recurring data errors. Correct root causes, document standards, and monitor whether problems recur. Manage access and change requests within approved authority. Validate workflow and integration changes before rollout and protect confidential customer and company information.

Ensure incoming leads and quotes reach the right person and are correctly tagged within one business day. Monitor compliance with the 48-hour follow-up standard, flag missed deadlines, and track exceptions through resolution. Maintain clear definitions for leads, qualified opportunities, quotes, and orders so activity and pipeline reports remain meaningful. Establish visibility into overdue follow-up, unassigned records, stalled opportunities, and incomplete next steps;

escalate exceptions to the Vice President, Sales. Track memo…