Planned Works Coordinator; FTC

Planned Works Coordinator (12‑month FTC)

Salary: £31,074 + excellent benefits

Location: High Wycombe (Hybrid – 2 days in the office, 3 days from home)

Contract: 12‑month fixed‑term contract

Hours: Full‑time, 37 hours per week.

Help us deliver high‑quality planned works that improve homes, strengthen communities, and support our customers.

Are you looking to join a growing, values‑led organisation with a clear social purpose? At Settle Paradigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve.

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

Our Planned Works & Capital Works team plays a huge part in making sure our homes stay safe, modern and well‑maintained. From kitchen and bathroom refurbishments to roof replacements, window and door upgrades, redecoration programmes and zero‑carbon retrofit projects, this team is at the heart of improving the places our customers call home.

We’re now looking for a highly organised, proactive Coordinator to join us on a 12‑month FTC and help keep our programmes running smoothly.

If you love bringing order to busy workloads, enjoy supporting others, and take pride in delivering great customer service, this could be a brilliant next step.

You’ll work closely with our administrators, managers and delivery teams to support a wide range of planned works programmes. No two days will look the same, one moment you might be updating schedules or preparing documentation, the next you’ll be liaising with customers, contractors or colleagues to keep projects on track.

You’ll also provide ad‑hoc support across Property Services, helping ensure our wider teams have the information and coordination they need to deliver excellent services.

• Supporting the delivery of planned works programmes including kitchens, bathrooms, windows, doors, roofing, redecoration and retrofit projects
• Working collaboratively with administrators, managers, contractors and internal teams
• Keeping customers updated throughout the duration of works
• Maintaining accurate records, databases and documentation
• Managing incoming enquiries and providing excellent customer service
• Helping plan workloads, schedule activities and support project delivery
• Ensuring information is shared clearly and promptly with all stakeholders
• Providing general administrative and coordination support across Property Services

You’re someone who thrives in a fast‑paced environment and enjoys being the person who keeps everything running smoothly. You’re organised, accurate, and confident communicating with a wide range of people - from customers to contractors to colleagues.

• A friendly, professional telephone manner and strong communication skills
• The ability to work well in a team, while also managing tasks independently
• A collaborative, inclusive approach to planning and problem‑solving
• Excellent attention to detail
• Strong IT skills, including Outlook, Word and Excel
• Confidence updating databases and maintaining accurate records
• A commitment to delivering excellent customer outcomes
• Good organisational skills and the ability to prioritise and meet deadlines
• A practical, “hands‑on” approach and plenty of common sense

• annual salary: £31,074 + excellent benefits
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave:
  Enhanced maternity, paternity, and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Li…