Hybrid HR Administrator & Customer Service; FTC

Job Details

• Salary – £28,000
• 12‑Month FTC – Maternity Cover
• Hours – 8:30 am – 5:00 pm or 9:00 am – 5:30 pm, Monday to Friday
• Location – Cressex Head Office, with two days per week home‑based

At Biffa, we have an exciting opportunity for someone who has great Customer Service experience and is looking to expand their knowledge/skillset into the world of HR. As a HR Administrator within the Employee Services function, you will provide excellent administrative support to all internal and external customers while maintaining a high level of customer service and ensuring compliance with company operating procedures.

This is a high‑volume department with interactions covering topics such as company cars, family leave, and system support. While the majority of interactions take place via email and systems, there is also a requirement for telephone support.

• First point of contact for internal staff, providing timely query resolution and guidance on company policies.
• Support and educate staff on company procedures and operating systems.
• Adhere to Standard Operating Processes, Service Level Agreements and Key Performance Indicators for all HR administration tasks.
• Contribute to continuous improvement of SOPs to drive efficiency, accuracy and higher service levels.
• Manage end‑to‑end resolution of client enquiries within agreed timescales, ensuring client satisfaction.
• Maintain accurate employee information in the database.

• Studying towards a CIPD qualification is desirable.
• Over two years of experience in a similar HR administration or senior customer service position.
• Confidence using Microsoft applications including Excel, Word and Outlook.
• Excellent communication skills with the ability to interact with a variety of employees, ranging from operative staff to directors.