Receptionist, Administrative​/Clerical

Receptionist (Temporary) - High Wycombe

Brook Street is currently recruiting for a Receptionist to join a busy public sector organisation on a full-time temporary contract based in High Wycombe
.

This is an excellent opportunity for someone with strong customer service and administrative experience who thrives in a busy, professional environment and enjoys being the first point of contact for visitors and colleagues.

• Job Title: Receptionist
• Location: High Wycombe
• Contract: Temporary (3 months from start date)
• Hours: Monday to Friday, 9:00am - 5:00pm (with alternate Tuesdays working 11:00am - 7:00pm)
• Working Pattern: Fully office-based

As the Receptionist, you will provide a professional and welcoming first point of contact for visitors, clients, and staff. You will be responsible for managing reception duties while providing essential administrative support to ensure the smooth running of the office.

• Welcome visitors and clients, managing sign‑in procedures and issuing visitor passes.
• Answer telephone and email enquiries, directing queries to the appropriate teams where necessary.
• Maintain a professional reception service while exercising tact and diplomacy in challenging situations.
• Recognise potential safeguarding or security concerns and escal­ate them appropriately.
• Manage incoming and outgoing mail, deliveries, stationery, PPE, and office supplies.
• Coordinate meeting room, hot desk, and car parking bookings.
• Assist with preparing meeting rooms and supporting events when required.
• Process petty cash and travel expenses where applicable.
• Support building health and safety procedures, including fire alarm testing, CCTV monitoring, and evacuation processes.
• Report and monitor building maintenance issues and liaise with contractors where required.
• Provide confidential administrative support, including document production, data entry, filing, scanning, and maintaining electronic records.

Essential:

• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks.
• Good IT skills and experience using Microsoft Office.
• A professional, approachable manner with excellent customer service skills.
• Ability to work effectively in a busy and sometimes challenging environment.

Desirable:

• Experience working within the criminal justice or public sector.
• Experience working in high‑pressure or fast‑paced environments.
• Previous customer service or reception experience.

• Delivering at Pace
• Communicating and Influencing
• Changing and Improving
• Managing a Quality Service

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.