Ward Clerk - Cardiac and Stroke Receiving Unit

Ward clerk post in the Cardiac and Stroke Receiving Unit at Buckinghamshire Healthcare NHS Trust, providing administrative and reception support to the unit. The work centres on being the first point of contact for patients, relatives and healthcare staff, alongside admissions, transfers and discharges on National Spine and Careflow records. The post requires a set shift pattern and travel to other sites, and internal staff may apply for secondment with line manager support.

Applicants need good Microsoft Office skills and an understanding of confidentiality.

• Act as first point of contact for patients, relatives, visitors and healthcare professionals, giving a professional and confidential service
• Support admissions, transfers and discharges, including discharge planning and timely processing of patient records
• Manage patient documentation, notes, admission and discharge packs
• Maintain accurate patient records on Careflow EPR and other Trust systems
• Answer and direct telephone calls and coordinate communication across departments
• Provide administrative, clerical and reception support, contributing to a safe, organised and welcoming ward
• Manage correspondence, emails, post and departmental documentation
• Update patient tracking boards, staffing boards and ward information systems
• Assist with data collection, audits and reporting requirements
• Maintain stocks of stationery and departmental supplies
• Support relatives and visitors with non-clinical enquiries
• Work in line with Trust policies, information governance and confidentiality standards

• Good verbal and written communication with patients, families and staff
• Understanding of confidentiality
• Good IT skills, including Microsoft Office

• Able to travel to other sites and off site as necessary

• Knowledge of medical terminology
• Experience working in a hospital setting
• Experience working in an office setting
• Knowledge of Careflow EPR or Medway2
• Ability to work the required shift pattern

• Learning and development opportunities to support career progression
• Flexible and agile working opportunities
• Generous annual leave entitlement
• NHS pension
• Access to NHS discount schemes
• Range of health and wellbeing services