Ward Clerk - Day Surgery Unit

Ward clerk post in the Day Surgery Unit team at Buckinghamshire Healthcare NHS Trust, providing reception and clerical support on the unit. The work centres on being the first point of contact for patients, relatives and visitors, keeping records accurate, and managing admissions and discharges on the EPR system. The setting is pressured, with a varying workload and a mix of working alone and in a busy team.

Prior admin or reception experience is desirable, as full training is provided.

• Act as first point of contact for patients, relatives and visitors, giving a reception service
• Support patient care from admission, transfer or discharge
• Maintain accurate patient records
• Manage admissions and discharges on the EPR system
• Answer telephone enquiries
• Liaise with theatre, the booking office and other departments
• Support the clinical team to deliver safe, high-quality patient care
• Support the smooth day-to-day running of the unit
• Carry out filing and photocopying
• Work flexibly across a varying workload, prioritising tasks

• English Language GCSE grade C or above, or equivalent
• IT/computer skills to RSA I level, or equivalent

• Taking and responding to telephone enquiries, prioritising as necessary
• Recent experience in a customer care environment
• Experience of a high-demand, team-based environment
• Recent work experience in IT/computer skills

• Knowledge of patient confidentiality and the Data Protection Act
• Methodical approach with strong attention to detail
• Organising own workload, prioritising and taking initiative#
• Good verbal and written communication for liaising with the multidisciplinary team
• Accuracy under pressure and to tight deadlines
• Working as part of a team

• Previous NHS clerical experience
• Previous admin or reception experience
• Administrative and keyboard skills
• Knowledge of NHS Trust or general NHS experience
• Knowledge of Word and Excel
• Knowledge of Medway

• Learning and development opportunities to support career progression
• Flexible and agile working
• Generous annual leave entitlement
• NHS pension
• Access to NHS discount schemes
• Health and wellbeing services