Product & Partnership Co-Ordinator, CSSC SPORTS & Leisure

Product & Partnership Co‑ordinator

Join our Customer Experience Team. The Product & Partnership co‑ordinator role will develop and deliver product, ensuring alignment with CSSC Member needs, market demands and company goals to widen and improve the product portfolio. You will be reporting to Sam Dove, Product & Partnership Manager.

• Collaborate with the Product & Partnership Manager to identify and evaluate potential new partners in line with the Product Roadmap and recruitment opportunities to help drive member engagement.
• Assist with management of current relationships, product development, internal and external queries and implement the product strategy.
• Conduct market research and analyse user feedback to identify new product opportunities and improvements.
• Collaborate with stakeholders to define the product’s target audience, positioning, and competitive landscape.
• Oversee the end‑to‑end product lifecycle, from concept to launch, ensuring that product milestones are met.
• Review customer journeys with the assigned product portfolio to understand any pain points and suggest improvements.
• Conduct regular analysis of user data, customer feedback, and market trends to inform product decisions.
• Act as the liaison between cross‑functional teams, ensuring clear communication and alignment on product goals.
• Manage relationships with internal and external stakeholders to gather input and feedback.
• Collaborate with marketing and sales teams to plan go‑to‑market strategies, ensuring successful product launches.
• Monitor post‑launch product performance and customer feedback, adjusting the product as necessary.
• Deliver product updates to internal teams regarding new product launches and changes, and support with volunteer member benefit development.

• Proven track record in negotiating and managing partnerships.
• Proven track record of launching and managing successful products.
• Excellent communication and interpersonal skills for collaboration with cross‑functional teams.
• Keen eye for detail and understanding of UX best practices.
• Ability to prioritise tasks effectively and manage competing demands.
• Problem solver with a personable and positive attitude.
• Good team player, self‑motivated and able to work on own initiative.
• Ability to regularly communicate updates to the appropriate stakeholders.
• Ability to maintain a good relationship with key teams – Marketing, Creative, Social, Volunteers and Events.

• At least 1 year’s experience in a partnership management or relationship management role.
• Experience working in agile development environments.
• Excellent editing, copy‑writing and proof‑reading skills.
• Attention to detail.
• Ability to balance conflicting and changing demands through prioritisation.
• Collaborative approach and ability to build relationships across various departments.

• 24½ days annual leave + Bank Holidays.
• Free CSSC Membership.
• 90 minutes of wellbeing time per week.
• Excellent company pension schemes available.
• Training and Development opportunities.
• Access to Employee Assistance Programme.
• Cycle to Work Scheme.

CSSC is a membership organisation for all civil service and public sector employees supported by 1,000 volunteers. We provide opportunities for our 125,000 members to enjoy fitness and leisure activities as well as over 4,000 ways for them to save money.

Job Type: Full‑time, Permanent

Location:

In person (High Wycombe – reliable commute or plan to relocate required)
Work Authorisation:
United Kingdom (required)
Salary: £32,000 – £32,000 (as advertised)