Client Services Executive

Client Services Executive

Location:

High Wycombe, England, United Kingdom

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward‑thinking financial solutions. Since our founding in 2009, we have grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross‑border finance while advancing your own career in a dynamic, high‑growth industry.

We are seeking a proactive and detail‑oriented Client Service Executive to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism, efficiency, and a solutions‑oriented mindset. You will collaborate with internal teams to deliver exceptional service and help foster long‑term client relationships.

• Front‑line Support – Provide troubleshooting assistance for online platform queries, support clients with currency trade execution, investigate and resolve payment and banking issues, and offer currency guidance to identify opportunities within clients’ existing processes.
• Client Relationship Management – Act as the primary day‑to‑day liaison, manage client accounts, monitor progress, prepare and deliver reports, proposals, demonstrations, and training, and identify opportunities for upselling or cross‑selling services to enhance relationships.

We are looking for a highly motivated and detail‑oriented individual with a strong customer focus.

• Attention to Detail – Meticulous in handling live currency trade bookings, banking information, figures, and high‑value/volume payments; proactively identify potential client issues.
• Communication – Excellent and confident in all forms: face‑to‑face, email, and telephone.
• Curiosity & Problem‑Solving – Eager to learn, striving to become a reliable resource for clients and internal stakeholders; consistently seek the best solutions and outcomes.
• Collaboration – Adept at building strong relationships with internal departments to leverage all business resources effectively.
• Resilience – Able to maintain composure and perform well under pressure.
• Organisation – Capable of managing multiple accounts and prioritising tasks efficiently in a fast‑paced environment.
• Analytical Mindset – Possess strong numerical aptitude to identify discrepancies.
• Computer Literacy – Proficient in Microsoft Office Suite and CRM systems (e.g., Salesforce).

• 1‑3+ years in client services, account management, or a customer‑facing role.
• Experience in the foreign exchange, payments, or financial services industries is preferred but not essential.

• Dedicated Mentorship – Learn directly from experienced managers who are invested in your success.
• Cutting‑Edge Technology – Leverage state‑of‑the‑art tailor‑made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression – Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture – Work in a collaborative environment where teamwork and personal growth are prioritised.
• Generous Benefits Package – Access competitive benefits tailored to your location, including health care and social benefits.
• Central London Office – A fantastic location with excellent transport links.

Ready to join a leading Fin Tech? Click the ‘Apply’ button today and discover your potential at Ebury!

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for intolerance of differences. At Ebury, you can be whoever you want to be and still feel a sense of belonging because we value your uniqueness and want you to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.