Resident Services Assistant

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This role is based at Howard Court within the property management team. The Receptionist is responsible for delivering outstanding customer service, providing an exceptional meet & greet service, and supporting back‑of‑house functions such as parcel delivery and contractor liaising. We operate in a competitive commercial environment, requiring effective use of resources to maintain financial and social returns for the Group. The post‑holder must maintain good contacts within the Group and internal departments and share information to assist in providing an effective, high‑quality service.

Each team member is willing to learn about other roles and assist each other with workload. We continually look for ways to improve our service and welcome suggestions for improvement. A basic DBS check is mandatory to ensure a safe working place.

A ‘can do’ attitude and good attention to detail are required. The role demands high levels of customer service with efficient and effective planning and a direct, calm, and professional manner.

The successful candidate will have:

• Experience in a similar role (Receptionist or customer service experience)
• Worked within the property industry
• Worked with IT packages such as MS Word, Excel
• Excellent communication skills

We are a large, diverse, and ambitious business which offers:

• Competitive salary, with a salary review yearly
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

Upload a CV and a supporting statement that demonstrates how you meet the requirements of the role via our simple 5‑minute application process. If you have any questions, email the recruitment team. We offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role.

We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments to support your application or interview experience, please let us know.

Safeguarding is everyone's responsibility. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers and contractors uphold the highest standards. Our recruitment process includes pre‑employment checks, including DBS checks where applicable.

We guarantee an interview to any candidate who is serving or has formerly served in the Armed Forces, as a reservist, veteran, cadet instructor or military spouse/partner, provided they meet the essential criteria.

We are a Level 2 Disability Confident Employer. Disabled applicants who meet the essential criteria will be guaranteed an interview.

Neurodiverse individuals who meet the criteria for a vacancy will be guaranteed an interview.

• Entry level

• Full‑time

• Other