Resident Services Associate - BTR

Resident Services Associate - Monday to Friday - £26,400+

📍 High Wycombe
🏢 Build-to-Rent Residential Scheme
⏰ Full-time | Permanent

Are you someone who loves helping people, thrives in a customer‑facing environment, and enjoys being the friendly face everyone remembers? If you've worked in hospitality, retail, leisure, front‑of‑house or customer service
, this could be a brilliant next step for you.

We're recruiting a Resident Services Associate to join a modern, professionally‑managed Build-to‑Rent residential community in High Wycombe. This is a role all about people, service and atmosphere - no previous property experience required.

You’ll be based on site, acting as the go‑to person for residents and visitors alike. Your day will be varied, social and hands‑on, including:

• Welcoming residents and guests with a warm, professional approach
• Being the first point of contact for questions, requests and day‑to‑day support
• Helping to create a positive, community‑focused living experience
• Supporting resident move‑ins, move‑outs and general enquiries
• Liaising with maintenance and on‑site teams to ensure issues are resolved smoothly
• Keeping shared spaces looking inviting, organised and well‑presented
• Occasionally assisting with resident events or community initiatives

If you’re used to looking after guests, customers or members of the public - you’ll feel right at home.

You’ll be working in a purpose‑built rental development designed for long‑term living, with high‑quality apartments and shared spaces that encourage community and convenience. The focus here is on service, consistency and experience
, much like a hotel - but with residents instead of guests.

This role is ideal if you are:

• Friendly, approachable and naturally helpful
• Confident speaking to people face‑to‑face and over the phone
• Organised and able to juggle a few tasks at once

  ✨
  No property or Build‑to‑Rent experience needed - attitude, reliability and people skills matter far more than your CV.

  Why apply?
  • A great entry point into the growing Build-to-Rent sector
  • A stable, site‑based role with real interaction and purpose
  • Supportive training and the chance to build a long‑term career
  • Perfect for candidates looking to move out of shift‑heavy hospitality roles while still working with people