Customer & Neighbourhood Officer

To provide a visible, proactive and responsive neighbourhood management service to Paradigm customers and neighbourhoods, delivering services in accordance with our Customer Care Standards.

The role is hybrid and requires travel within Buckinghamshire and surrounding areas.

Would you like to put your considerable people skills and advanced housing knowledge to the very best use? At Settle Paradigm, we put our residents at the heart of everything we do. Our mission is simple: deliver outstanding service by utilising the skills, experience, and understanding of our residents.

Are you looking to join a growing, values‑led organisation with a clear social purpose?

At Settle Paradigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve.

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

We’ve evolved our Housing Officer role into Customer & Neighbourhood Officer, and we’d love for you to join our dedicated, highly motivated team.

• Ensuring high levels of service performance and customer satisfaction.
• Identifying when specialist support is needed to help customers sustain their tenancies.
• Using data insights to drive area and service improvements.
• Managing a mixed‑tenure area and handling both day‑to‑day and complex cases.
• Collaborating with internal teams and external partners to deliver area plans and improve our neighbourhoods.

This is a highly visible and rewarding role where you’ll be an advocate for our residents, delivering services in line with our Customer Care Standards and making a real difference in the communities we serve.

Strong customer focus with experience and understanding of social housing issues and associated legislation.

Ability to manage a demanding and diverse workload, including case management.

Advanced communication skills (written and verbal) with proven ability to influence.

Commitment to continuous personal and professional development.

Organised and self‑motivated.

A full driving licence, access to your own vehicle, and the ability to travel within Buckinghamshire area (Business mileage will be paid in line with our policy at prevailing rate, (currently 45p per mile, less home to work commute).

Knowledge of one or more of the following areas:
Anti‑social behaviour, Tenancy Sustainment, Benefits, Safeguarding, Housing law, relevant Court experience, CIH qualification and level 3, signposting to relevant bodies (Citizens advice, debt management, older peoples services).

• annual salary: £37,736 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family‑friendly leave:
  Enhanced maternity, paternity, and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer‑recognition rewards platform
• Paid professional subscription (one per year)

• Hours and working pattern
• Participation in out‑of‑hours rota, with potential to boost base salary.

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We…