Customer Service Advisor

Are you a proactive and customer-focused professional looking for a rewarding opportunity? I'm recruiting for an Outbound Customer Service Representative to join a leading Medical Equipment Supplier and Manufacturer based in High Wycombe.

About the Company

Our client partners with a world-renowned manufacturer and stocks over 35,000 products. This role focuses on nurturing relationships with their existing customer base while promoting their extensive product and service offerings.

Key Responsibilities

Customer Relationship Management

• Collaborate with on-the-road sales reps to build and maintain strong customer relationships.
• Support sales reps with order entry, queries, and customer account management.
• Promote new products and meet customer needs proactively.

Team Collaboration

• Provide backup support for the inbound team by handling calls, customer queries, and order processing as needed.
• Work closely with team members to deliver exceptional customer experiences.

Outbound Call Activity

• Make a minimum of 30 proactive outbound calls daily to your customer base, aligning efforts with sales reps.
• Strive for a 50% call-to-order conversion rate.
• Meet monthly targets, including outbound call activity, turnover, and gross profit.
• Increase outbound calls to 50 per day during the last four working days of the month.

What's on Offer

• Salary: £26K + OTE £5K
• Location:
  
  High Wycombe (Office-based)
• Opportunities for growth and development within a supportive and dynamic team.

If you're looking for a customer service role with scope for career progression, get in touch!