Sales Administrator & Customer Service Executive

Salary: £26,000 - £30,000Location: High WycombeJob Type: Full Time

Monday to Friday 0800 to 1700 & a Friday a 1600 finish

We are seeking a driven and organised Sales Administrator & Customer Service Executive to join a busy and growing business in High Wycombe, where no two days are the same.

This is an excellent opportunity for someone who enjoys working with customers, solving problems, and supporting the smooth day-to-day running of operations. You will be part of a supportive team of three, where your contribution is valued.

This is a varied, hands-on position combining customer service and sales administration responsibilities:

• Handle a high volume of inbound calls professionally and efficiently
• Respond to website, email, and live chat enquiries
• Resolve delivery queries, complaints, and service issues
• Keep customers informed of order progress and delivery updates

• Process online and trade orders using internal systems
• Produce order confirmations, invoices, and relevant documentation
• Coordinate dispatch via DPD and other courier partners
• Ensure all orders meet daily dispatch deadlines
• Track shipments and resolve delivery issues

• Manage a shared inbox and prioritise incoming enquiries
• Accurately log and track orders within internal systems
• Liaise with sales, production, and factory teams
• Support customer collections and counter sales when required

We are looking for someone who thrives in a busy environment and can manage multiple priorities:

• Previous experience in customer service, sales administration, or order processing
• A confident and professional telephone manner
• Strong organisational skills with high attention to detail
• Comfortable using internal systems or CRM platforms
• Ability to multitask and prioritise workload effectively
• A proactive and solutions-focused approach

• Full training and ongoing support
• A friendly and supportive working environment
• A varied and engaging role
• Long-term opportunity within a growing business

Submit your CV to be considered. Interviews are taking place immediately.