Customer Service Administrator

We are currently recruiting for an entry level Customer Service Administrator to join a growing, international organisation based in High Wycombe. This is a fantastic opportunity for someone looking to develop their customer service career within a fast-paced and supportive environment.

You could be a recent graduate or perhaps someone from retail or hospitality looking to build on your experience.

You will support the Customer Service team in delivering a high standard of service across multiple communication channels while ensuring accurate data entry and efficient handling of customer requests.

Key responsibilities:

• Responding to customer enquiries via email, web, chat, and other channels
• Accurately processing orders, quotes, and customer data in internal systems
• Investigating and resolving customer queries in a timely manner
• Supporting order progression and ensuring requests are handled efficiently
• Assisting team members and collaborating with other departments
• Maintaining accurate and up-to-date records

Skills/Experience

• Some experience in a customer service or administrative role (desirable)
• Excellent communication skills (written and verbal)
• Good MS Office skills (experience with ERP systems is an advantage)
• Strong attention to detail and accuracy
• Ability to work in a fast-paced environment and meet deadlines
• A professional, proactive, and team-oriented approach

Benefits

• £25,400 – £27,600 salary
• Hybrid working after probation period
• 25 days holiday (rising to 30) + bank holidays
• Enhanced pension and sick pay
• Health cash plan
• Training and development opportunities
• Employee recognition scheme
• Employee Assistance Programme
• Free parking

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.