Client Relationship Manager

Fleetwood is seeking a Client Relationship Manager to join our team at our High Wycombe modular building facility. Reporting to the Sales Manager, you will be the primary point of contact for clients from contract signing through construction, handover and beyond, ensuring every customer receives a professional, positive and seamless experience.

Working closely with our Sales, Construction and Maintenance teams, you'll build strong relationships, proactively manage customer communication, coordinate project milestones and identify opportunities to enhance the customer journey. This is a hands-on role where your ability to build trust, solve problems and deliver exceptional service will directly contribute to client satisfaction and business success.

• Manage the end-to-end customer journey from contract execution through to handover and post-build support.
• Build and maintain strong client relationships, acting as the key liaison between customers and Fleetwood.
• Provide regular project updates, manage enquiries and resolve issues to ensure a positive customer experience.
• Coordinate project milestones, handovers and customer documentation throughout the build process.
• Maintain accurate client records, job tracking and pipeline information.
• Work closely with internal stakeholders to ensure customer requirements are understood and delivered on time.
• Monitor customer feedback and identify opportunities to improve service delivery and client satisfaction.
• Contribute to process improvements that enhance the customer experience and support business efficiency.

• Previous experience in customer experience, client relationship management, project coordination or a similar role.
• Experience with in residential construction, building, property or a related industry will be highly regarded.
• Exceptional communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple projects and priorities.
• High attention to detail and a commitment to delivering outstanding customer outcomes.
• Confidence working across a range of internal and external stakeholders.
• Advanced Microsoft Office skills and strong administrative capability.
• A proactive, solutions-focused approach with the ability to identify issues early and drive positive outcomes.

Join us at a transformative point in our journey and play a key role in shaping impactful change.

Be part of an organisation guided by Collaboration, Integrity, Accountability, Safe Together and Innovation.

Access professional and career growth opportunities across our group of ASX-listed companies.

Benefit from flexible work options designed to support both your wellbeing and productivity.

Take advantage of parental leave and family support options.

Fleetwood Australia is leading a construction revolution, redefining the Australian market through the transformative power of modular building. With more than 60 years of experience and a national presence, we are enhancing community wellbeing and setting new benchmarks across key sectors including education, social housing, health, aged care and government projects.

Our vision is to create places where people thrive, and our purpose is to lead the reimagining of sustainable spaces. We believe diverse perspectives strengthen our work, and we’re committed to creating a supportive, respectful and inclusive environment.