Customer Care Coordinator (Part-Time

Customer Care Coordinator (Part-Time)

Blue Arrow is currently recruiting for a Customer Care Coordinator to join a busy manufacturing business based in High Wycombe, Buckinghamshire.

This is a varied position where you'll be supporting customer service, order processing and production planning activities, helping to ensure the smooth flow of information between customers, production and logistics teams.

• Processing customer orders and production works orders
• Supporting production planning and scheduling activities
• Providing excellent customer service via phone and email
• Managing customer enquiries and order updates
• Raising invoices, credit notes and other sales documentation
• Liaising with customers regarding deliveries and collections
• Maintaining accurate records and updating internal systems
• Setting up new customer and product information within the MRP system
• Assisting with new product introductions (NPI)
• Updating KPI and performance reports
• General administration and office support duties

• Previous customer service and administration experience
• Experience working within a manufacturing or factory environment
• Knowledge and experience of MRP systems
• Excellent attention to detail
• Strong organisational and prioritisation skills
• Good IT skills, including Microsoft Office
• A positive, proactive and adaptable approach
• The ability to communicate effectively with customers and internal teams

• Part-time position
• £14.75+ per hour
• 16 hours per week
• 4 days per week (Monday to Thursday)
• 4 hours per day
• Friendly and supportive team environment
• Ongoing training and development opportunities
• Immediate start available for the right candidate

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people