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Customer Care Operations Lead (12-Month Maternity Cover
Job in
High Wycombe, Buckinghamshire, HP13, England, UK
Listed on 2026-08-17
Listing for:
Mint Velvet
Seasonal/Temporary, Contract
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Mint Velvet is seeking a Customer Care Operations Specialist (12-month maternity cover) to support the day-to-day running of the Customer Care function in High Wycombe. You will work closely with the Senior Customer Care Manager to balance priorities, resolve complex queries and drive continuous improvement across the department.
The role focuses on maintaining service levels, coaching team members, analysing data for trends, and delivering engaging training when required.
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