Helpdesk Administrator

An exciting opportunity has arisen for an organised and customer-focused Helpdesk Administrator to join a growing company operating within the HVAC and facilities management sector.

Working with a portfolio of major national and international retail clients, you will play a key role in managing reactive and planned maintenance activities, coordinating engineers, subcontractors and clients to ensure excellent service delivery and contractual compliance.

This is an excellent opportunity for someone with experience in Facilities Management, Helpdesk Operations or Service Coordination who thrives in a fast-paced environment and enjoys managing multiple priorities.

Monday to Friday 8am - 5pm with one hour break or 8.30am - 5pm with 30 mins break.

Key Responsibilities

Helpdesk & Customer Service

• Act as the first point of contact for clients, engineers and subcontractors.
• Answer incoming calls and respond to email enquiries professionally and efficiently.
• Log and manage reactive maintenance requests.
• Prioritise jobs according to client requirements and contractual obligations.
• Provide timely and professional updates throughout the lifecycle of each job.
• Manage customer queries and challenging situations with confidence and professionalism.

Job & Workflow Management

• Raise, manage and monitor work o...