Travel, Tours & Reservations Consultant

Due to continued expansion our client, a well-established and reputable travel company is actively seeking an experienced, self-driven and dedicated Travel, Tours & Reservation Consultant to complement their supportive, energetic and mission-driven team.

Reporting directly to the Sales & Operations Manager, key responsibilities will include:

• Responsible for the day-to-day planning of all elements of a tour including itinerary planning, customer invoicing, ticketing, and final documentation
• Use effective communication skills to build rapport with clients and exceed their expectations
• Ensure accurate, customer friendly documentation is sent to clients and suppliers in a timely manner
• Actively seek out customer feedback and make use of this to constantly improve our services and our customers’ ever-changing needs
• Understand the needs of customers and work to simplify the tour booking process wherever possible
• Maintain a good, up to date knowledge of key visits and optional extras for each destination to add value and margin wherever possible
• Build long term relationships and maximise the retention of clients through excellent customer service and product delivery
• Minimise the impact of issues and implement improvements to ensure they are avoided wherever possible
• Work closely with the Product & Marketing Team to research, identify/add new visit...