Customer Service Advisor - FTC

Head Office Fixed Term Contract Full time

High Wycombe Competitive, bonus, hybrid and flexible working

The Role We`re looking for Customer Service Advisors to join our team on a 6-month fixed term contract. In this role, you will deliver outstanding customer service through effective communication and issue resolution. Build positive customer relationships, collaborate with teams, and contribute to ongoing improvements, ensuring a superior customer experience and fostering brand loyalty.

Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-dayIn a very fast paced environment Respond to incoming customer inquiries via phone, email, or chat in a professional and courteous manner.

Identify and assess customer needs, providing accurate information and effective solutions.

Assist customers in navigating our products/services and resolving any concerns or issues.

Record and maintain accurate customer interaction details in our order management systems.

Collaborate with other team members to share insights and improve overall service quality.

Uphold company policies and procedures to ensure consistency and compliance.

Strive to meet and exceed individual and team performance targets.

Provide appropriate resolutions, help and advice to customers in line with established procedures, this includes but is not limited to:
Offer agreed incentives to reduce refunds and Prevent cancellations, resolve issues with faulty and damaged goods by following the Company`s Faulty Goods Procedure Ensure that all communications, both written and oral, are always professional and of the highest standard and in line with Company guidelines.

The Person This is the type of person we`re dreaming of:

Experience:

Proven customer service experience gained within a fast paced customer facing environment. Excellent IT skills, including Microsoft Office suite, bespoke systems etc. Ability to cope in a constantly changing and demanding environment.

People-first:
Ability to not only put our customers first, but also their colleagues

Communicator:
Excellent telephone manner and verbal and written communication skills.

Motivated:
Ability to manage individual work loads and being proactive.

Team player:
Someone that is a real team player and looks to help their fellow  your dream role, you`ll also receive:

Bonus: A quarterly bonus scheme to regularly recognise the hard work and dedication of our superstar dreamers.

Discounts:
Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.

Buy-in schemes:
You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.

Parking:
We know it goes without saying, but our free onsite parking gives you peace of mind when you travel.

Wellbeing:
We partner with the Retail Trust to offer a 24-hour helpline with a variety of support services, as well as hosting an out of hours GP service.

New to 2024 - enhanced maternity & paternity payOn-site gym, Step into our newly refreshed, free on-site gym, where you`ll find everything you need to stay fit and energized. From cardio machines and versatile free weights to dynamic cable machines, resistance bands, and even boxing bags, we`ve got it all!

Hybrid working

About Dreams At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well. There`s over 250 of us at our affectionally named `Bed quarters` in High Wycombe, Buckinghamshire, where every dreamer makes a difference.

We`re super passionate about our people-first culture, which means we like to keep things…