Customer Service Advisor

Customer Service Recruitment Days – 22nd September, 29th September.
Time: 09:30–13:00

Location:

High Wycombe (full details provided upon shortlisting)
Salary: £30,784 + Excellent Benefits

Contract:

12‑month fixed‑term contract
Hybrid working: 2 days in the office, 3 days from home (following completion of your 4-5 week mandatory in-person training)
Event Type:
Invite Only

At Settle Paradigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire and Hertfordshire.

Everything we do is about delivering excellent services, high‑quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve.

If you're looking to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to meet you at our Customer Service Recruitment Days.

We’re looking for enthusiastic, customer focused individuals to join our Contact Centre team as Customer Service Advisors. You’ll be the first point of contact for our customers, helping resolve a wide range of housing and repairs‑related enquiries and ensuring every interaction reflects our Customer Care Standards.

This is an exciting opportunity to start or develop your career in customer service, with full training, hybrid working and opportunities to grow within a dynamic and supportive team.

• Handle customer enquiries by phone and email
• Resolve housing, repairs and tenancy‑related issues
• Work collaboratively with colleagues across the organisation
• Use your communication skills to deliver excellent customer service
• Support customers with empathy, clarity and professionalism

• Excellent written and verbal communication skills
• Ability to communicate confidently with customers, colleagues and partners
• Strong problem‑solving skills
• Ability to manage competing priorities
• Good IT skills, including Word, Excel, PowerPoint and Outlook
• Ability to analyse information and present it clearly
• A proactive, positive approach to customer service

• Previous experience in a customer service or contact centre environment

• Empathy, resilience and a genuine passion for helping people.
• Previous experience working in social housing, local authority or property management.
• Confidence building relationships and supporting continuous improvement.

• Full‑time induction for the first 4–5 weeks, office‑based.
  Full‑time office attendance is mandatory for both full‑time and part‑time roles during the induction period. If you wish to work part‑time hours, you would still be required to complete the full‑time training plan first, and then transition to your part‑time hours once training is complete.
• After induction:
  Hybrid working (3 days from home, 2 days in the office). Hybrid working for Part-Time hours will be discussed at interview stage.
• Full‑time roles: 37 hours per week, Monday–Friday (shift times between 08:00–17:30)
• Part‑time roles:
  Minimum 20 hours per week
• All roles offered as 12‑month fixed‑term contracts

Following the success of our previous events, we’re excited to welcome candidates to our September Customer Service Recruitment Days. These sessions will give you the chance to:

• Learn more about the Customer Service roles available
• Meet hiring managers and team members
• Take part in practical tasks and interviews on the same day

• Dates:
  Tuesday the 22nd & Thursday…