Customer Operations Lead: Claims, Refunds & Risk
Listed on 2026-10-10
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Customer Service/HelpDesk
Customer Service Rep
The Perfume Shop is seeking a detail-focused Customer Operations Executive to own key customer processes, including refunds, claims, chargebacks and fraud controls. You will use data, insights and problem-solving to improve performance, strengthen controls and deliver accurate outcomes for customers and the business.
This role offers Hybrid Working (3 days in the office, 2 days remote), 25 days holiday, a discretionary bonus, staff discounts and other benefits designed to support wellbeing and
We are currently recruiting a Customer Operations Lead:
Claims, Refunds & Risk for our team in High Wycombe, England, United Kingdom.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in High Wycombe, England, United Kingdom.
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