1st Line Technical Support Engineer

Technical Support Engineer (Electrical / Electronics / Automation) Move Off the Tools | No Call Outs | No Weekends Basingstoke £30,000–£35,000  Full Product Training Are you an Electrical Engineer, Electronics Technician, Field Service Engineer or Installation Engineer looking to come off the road?

Perhaps you're tired of long days travelling between sites, emergency call-outs and working in all weathers.

Maybe you'd like to stay hands-on technically, continue fault finding and solving engineering problems, but do it from a modern office where every day finishes on time.

If that sounds like you, we'd love to hear from you.

We're recruiting for a Technical Support Engineer to join one of the UK's leading manufacturers of automatic gates, traffic barriers, access control systems, automatic doors and entrance automation .

Please note:

This is not an IT Helpdesk position. We're looking for engineers with an electrical, electronic, automation or electro-mechanical background .

The Role:

As a Technical Support Engineer, you'll become the first point of contact for installers, engineers and customers across the UK, helping them resolve technical issues and get the very best from the company's products.

Every day is different. One minute you'll be helping an engineer diagnose a fault remotely, the next you'll be advising on product selection, programming an automated gate system or identifying replacement components.

You'll receive comprehensive product training and work alongside an experienced technical team until you're confident across the full product range. Typical Responsibilities Providing first-line technical support via telephone and email Diagnosing electrical and electronic faults Supporting engineers with installation and commissioning Assisting with programming and configuration Advising customers on the correct products and applications Identifying spare parts and replacement components Escalating more complex engineering issues where required Building long-term technical expertise across a specialist product range This Could Be Perfect For You If You Are An Electrical Engineer Electronics Engineer Electronics Technician Electrical Technician Field Service Engineer Service Engineer Installation Engineer Commissioning Engineer Automation Engineer Access Control Engineer Gate Automation Engineer Automatic Door Engineer Barrier Engineer Fire & Security Engineer Electro-Mechanical Engineer or anyone with strong electrical/electronic fault-finding skills who enjoys solving technical problems.

You'll Probably Have Experience With Electrical fault finding Electronic diagnostics PLCs or automation equipment Access control systems Automatic doors Automatic gates Traffic barriers CCTV Fire & Security systems Industrial equipment Mechatronics Electro-mechanical systems Don't worry if you haven't worked with all of these products - we're interested in your engineering ability and attitude far more than specific product knowledge. Why Engineers Love This Type of Role:
Monday to Friday only Office based in Basingstoke No call-outs No overnight stays No working outdoors in the rain Full manufacturer product training Become the technical expert everyone relies on Long-term career progression within a global engineering business

You'll still solve engineering problems every day - you'll just be helping dozens of engineers instead of visiting one customer at a time.

What We're Looking For Electrical, electronic or electro-mechanical experience Strong fault-finding and diagnostic skills A logical problem-solving approach Good communication skills A genuine interest in engineering and technology The desire to continue learning and developing technically Whether you're currently working in automation, access control, industrial electrical systems, electronics manufacturing, service engineering or technical installations, we'd like to hear from you. Salary & Benefits £30,000–£35,000 Monday to Friday Office based in Basingstoke Full technical training Excellent long-term career prospects Supportive engineering team Global manufacturer with an outstanding reputation If you're ready to use your engineering skills in a…