Resolution Officer

Salary: £33,591 – £37,694

Position: Resolutions Officer

Location: High Wycombe

Type: Full Time, Permanent, 37 hours

Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.

• a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
• hybrid working (dependent on business needs)
• training & development support opportunities
• contributory pension scheme
• discounted gym membership for our on‑site gym
• a range of staff discounts with major retailers

Please  to see our wide range of benefits available for employees.

Please  for our behavioural based interview question bank.

Please  to view our employee handbook.

If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.

For further information about this role please contact Claire O’Callaghan on Claire.

O’

BNU is proud to have a diverse community and a strong track record of diversity, equity and inclusion. We are committed to promoting an inclusive and diverse workplace and aim to continue building an environment where everyone thrives and can be themselves. We therefore particularly encourage applications from candidates who are likely to be underrepresented in BNU’s workforce. These include people from global majority backgrounds, people with disabilities, and LGBTQI+ people, particularly in more senior roles.

Please let us know if you require any adjustments or support during the recruitment process. We are happy to discuss any reasonable adjustments that would enable you to perform to the best of your abilities in your role. Please reach out to Louise Williams on  if you have any specific needs or if you would like more information on how we can support you.

We ensure that our interview/shortlisting Chairs complete the relevant e‑learning and/or inclusive recruitment training.

25th March 2026

2nd April 2026

If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.

BNU is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.

The Resolutions Officer role supports the effective management of the Resolution Team’s growing caseload, including student complaints, conduct cases, and OIA matters, by delivering clear, consistent case management and high‑quality administrative and reporting functions. The role ensures timely, fair and compliant processes, including relevant responsibilities under the OfS E6 condition, while maintaining accurate records, supporting early resolution, and contributing to service improvement and a positive student experience through collaborative work across the University.

The post holder will manage a student caseload, working to internal and external deadlines in collaboration with the Resolutions Lead and Resolutions Support Officer.

• Manage a defined caseload of student complaints and student conduct cases, ensuring processing in a confidential, sensitive and professional manner and in accordance with University procedures.
• Act as a point of contact for students and staff, providing consistent and informed advice on complaints, conduct and early resolution, including promoting early resolution practices and signposting appropriately. Maintain regular communication with stakeholders to ensure the timely progression of cases.
• Maintain accurate case records and information resources, ensuring complaint and conduct trackers, webpages and documents are kept up to date and compliant with audit, reporting and procedural requirements.
• Lead on E6 monitoring, reporting and compliance, ensuring accurate and timely submission in line with the Office for Students’ Condition of Registration on…