Dynamics 365 Technical Consultant

About Us

Tech Labs London is a fast-growing Microsoft Premium Partner and the team behind iProperty Cloud - a comprehensive Housing Management Solution (HMS) built on Microsoft Dynamics 365 CE/CRM and the Power Platform. We work with housing providers across the UK to digitally transform the way they manage their homes, tenants, and services. We’re an engaged and collaborative team, and we’re looking for someone who shares that spirit.

Technical Consultant will be operating at the intersection of functional consultancy and technical delivery, supporting the design and implementation of solutions across Dynamics 365 CRM (Customer Engagement), Power Platform, and Azure-based systems. This role will work closely with clients, business stakeholders, project teams, and architects to understand requirements and contribute to solution delivery, while applying hands‑on experience in Dynamics 365 CRM and the wider Microsoft ecosystem.

• Facilitate discovery workshops and requirements‑gathering sessions with business and technical stakeholders.
• Communicate technical concepts clearly to both technical and non‑technical audiences.
• Support and contribute to client meetings, ensuring actions and requirements are captured accurately.
• Balance business requirements with technical constraints and established Dynamics 365 and Power Platform best practices.

• Translate defined business requirements into functional and technical designs under guidance where required.
• Contribute to solution proposals, including documenting scope, assumptions, and approach.
• Produce clear and structured functional and technical documentation.
• Apply established best practices in areas such as data modelling, data migration, and integration design within Dynamics 365 environments.

• Configure and customise Dynamics 365 CRM (Customer Engagement), including:
  • Entities, forms, views, dashboards
  • Business rules, workflows, and Power Automate flows
  • Plugins, custom actions, and extensions
• Build Power Platform components such as model‑driven and canvas apps.
• Support implementation of data migration and integration solutions into/from Dynamics 365.
• Deliver across internal products and client‑facing solutions.

• Contribute to integration development using Dynamics 365 APIs, REST/SOAP services, and Azure components.
• Support development using C#/.NET (plugins, backend logic) and JavaScript/Type Script (client‑side customisation).
• Participate in code reviews and follow established development standards.
• Ensure work aligns with defined quality, security, and performance expectations, as well as with existing core product offering approaches.

• Contribute to effort estimation and project planning activities.
• Work collaboratively with project teams to support successful delivery.
• Provide guidance and mentoring support to junior or less experienced team members where appropriate.
• Follow established change, release, and approval processes.

• Proven hands‑on experience in a technical consulting, engineering, or delivery role.
• Commercial experience with Microsoft Dynamics 365 CRM (Customer Engagement), including customisation and configuration.
• Experience developing plugins, workflows, or custom extensions in Dynamics 365 & the Power Platform.
• Understanding of Dynamics 365 data model, Dataverse, and core Power Platform capabilities.
• Experience with system integrations (e.g. REST/SOAP APIs, ETL/ELT processes).
• Working knowledge of Microsoft Azure services (e.g. Functions, Logic Apps, Service Bus, Data Factory).
• Proficiency in C#/.NET and familiarity with scripting/web technologies (e.g. JavaScript or Type Script).
• Understanding of relational databases and data modelling principles.
• Ability to produce clear technical and functional documentation.
• Strong analytical and problem‑solving skills.
• Effective communication skills with both technical and non‑technical stakeholders.
• Ability to manage workload across multiple tasks in a delivery environment.

• Experience across specific Dynamics 365 CE…