Human Risk Analyst - Security Awareness Training

Human Risk Analyst - Security Awareness Training Saepio

Location: Hybrid / High Wycombe, UK
job type: Permanent / Full-time
Sector and subsector: IT | Cybersecurity
Salary: Competitive salary

Location: Saepio HQ, High Wycombe, Bucks

Hours: Hybrid, Full Time, no overnight work - (Mon – Thurs 9am–6pm, Fri 9am-5pm)

Reporting To: Head of Managed Services

Cyber security isn’t an add‑on to IT. It’s a specialist discipline.

That’s why modern UK organisations separate the teams who run systems from those who protect them. And it’s why they choose Saepio.

We’re one of the UK’s most recognised cyber specialists and an NCSC Assured Service Provider, working with over 1,000 organisations who trust us to help them:

• Cut through noise and see their real risk
• Align policy, people and technology into one coherent strategy
• Mature security operations without adding unnecessary complexity
• Build cyber resilience that stands up to real‑world pressure

We partner with the most advanced security platforms in the market and deliver high‑impact events, campaigns and thought leadership that place Saepio at the centre of the UK cyber conversation.

You will be involved in Security Awareness Training running Phishing simulation campaigns and Cyber Security training programmes via the tooling to help our customers defend against hackers. You will be responsible for setting up services for new customers then reviewing the results to help improve their resiliency to social engineering attacks on their users.

You will provide an insightful summary of Phishing and Training performance, highlighting trends to demonstrate improvement over time or using a combination of existing knowledge, resources and independent research to provide recommendations for Service Improvement.

You will be responsible for developing relationships with customers and providing an exceptional level of service. The scope of this role is broad and not limited to:

• Onboarding: Manage new customer onboarding to Security Awareness Training (Human Risk Management)
• Client Relationship Management: Building and maintaining strong relationships with existing clients, understanding their needs, and ensuring their satisfaction with the services provided.
• Service Delivery Management: Provide support and guidance to customers to improve security awareness to reduce their likelihood of breaches.
• Issue Resolution: Act as a point of contact for service‑related issues and work with internal teams to resolve them promptly and effectively.
• Communication: Provide regular updates to clients on service delivery, address inquiries, and manage expectations.
• Performance Monitoring: Track service performance metrics to identify trends and areas for improvement.
• Process Improvement: Identify opportunities to enhance service delivery processes and implement solutions to improve efficiency and client satisfaction.
• Reporting: Prepare and present high‑quality service reports to customers in reviews to add valuable insights to improve their security protection.
• Documentation: Maintain accurate records of service delivery activities, client interactions, and issue resolutions.

This role would ideally suit someone with a background in one of the following areas:
Security Awareness Training, E‑Mail Security, Phishing, Ethical Hacking, Cyber Security Service Management or Customer Success roles.

An individual who is passionate about delivering the highest quality service to our customers, who goes above and beyond and has prior experience in doing so. Someone who can manage multiple customers, whilst maintaining a high level of attention to detail and organisation.

At Saepio, communication is key. Whether it be building internal or external relationships, we are looking for someone who can easily communicate in a professional manner with both parties and be able to maintain these professional relationships.

To be successful within this role, you must have impeccable organisation and task management skills as well as being able to handle pressurised situations and deadlines.

• Experience: At least 1 year in a customer‑facing security operational…