Electrical Support Engineer

Trade Recruit is proud to be recruiting on behalf of one of our prestigious clients based in High Wycombe. Our client is a growing renewable energy company committed to delivering high-quality solar and battery systems, backed by outstanding customer care. They believe in doing things properly, looking after people, and building a business everyone can be proud of. They are now looking for a Technical Support Engineer (Electrician) to become the go-to person for after-sales technical support.

This is a varied role combining customer-facing technical support with hands-on electrical work, ideal for someone who enjoys problem-solving and taking ownership.

Key Responsibilities Technical Support & Customer Care Act as the main point of contact for all after-sales technical enquiries Support customers with fault-finding and troubleshooting of solar PV and battery systems Liaise with manufacturers to resolve technical issues efficiently Ensure customers feel informed, supported, and well looked after Take ownership of issues from first contact through to resolution Electrical & On-Site Support Assist installation teams on-site when required Carry out electrical works including wiring batteries, inverters, and associated systems Provide additional technical expertise and guidance to the wider team You will effectively lead this function, with support from experienced engineers within the business.

What Were Looking For Essential Requirements Qualified Electrician (NVQ Level 3 or equivalent) Strong fault-finding and problem-solving skills Excellent communication and customer service skills Ability to work independently and use initiative Organised, proactive, and calm under pressure

Desirable Experience with solar PV, battery storage, or renewable energy systems Previous experience in a technical support or after-sales role Good understanding of inverter and battery technologies The Right Person This role suits someone who understands that how you support customers matters just as much as technical ability.

You will be:

Friendly, approachable, and easy to talk to Professional, polite, and well-presented Calm and reassuring when resolving issues Genuinely committed to doing a great job Why Join? Join a growing and ambitious renewable energy company Work with a team that values quality, honesty, and professionalism Play a key role in shaping and improving the customer support function Enjoy a varied role not desk-based all day Location & Working Pattern Based in High Wycombe, Buckinghamshire Site visits as required Working pattern and package to be confirmed Final Thought If you enjoy solving problems, helping people, and being trusted to run your own area while remaining part of a supportive team, this could be the perfect next step in your career.

Apply Now If you're ready to take the next step in your career, click Apply Now This is your chance to join a forward-thinking company that truly values its team. Powered by Trade Recruit matching great talent with outstanding employers.