Junior Enterprise Applications Support Analyst

Company Overview Synergy Flavors, part of the Carbery Group, is more than just a leading international supplier of ingredients to the global food and beverage industry—we’re a team driven by purpose. Our vision is simple yet powerful: enriching lives through healthier and tastier foods.

We believe great flavor starts with great people. That’s why we’re committed to hiring creative, passionate individuals who want to make a real impact. With deep expertise across food, beverage, and nutrition, our teams develop high-quality taste solutions that inspire innovation and elevate everyday experiences.

Your Role in Synergy's Success You will be the first point of contact for users across our global customer and product platforms - troubleshooting issues, managing user access, and making sure things run smoothly day to day. You will also get hands-on with data quality, system administration, and process improvement, using AI-enabled tools to work smarter. This is a role that gives you real exposure early - to enterprise systems, global teams, and the kind of problems that matter to a business.

How You Will Contribute Support users across our global applications, resolving issues and responding to queries

Handle system admin tasks including configuration, user access, and account setup

Maintain and govern master data to keep our platforms accurate and reliable

Troubleshoot and escalate incidents, tracking them through to resolution

Contribute to process improvements that make systems work better for everyone

Maintain documentation and support knowledge sharing across the team Essential RequirementsA degree in IT, Computer Science, or a related field1+ years IT support/service desk experienceA foundational understanding of IT systems and enterprise applications

Strong attention to detail and problem-solving skills

Good communication skills and a customer-focused approach

Ability to prioritise and manage multiple tasks

Desirable Requirements ITIL Foundation certification is a bonus, not a must Exposure to CRM, ERP or similar systems

Familiarity with tools like Service Now or Jira Interest in building a career in IT support or enterprise systems

Our Commitment to our People We are a diverse and growing workforce of over 1,000 people across eight countries globally. As we continue to grow, we want to ensure that Carbery Group continues to be a place where people are supported to develop and feel that they can do their best work. We are committed to driving growth, developing future capability and delivering results through our dedicated teams.

We offer competitive salaries, comprehensive benefits, and an inclusive workplace where your skills, perspectives, and experience help shape the future of our industry. Join us and be part of a team that values collaboration and makes a meaningful impact - from local communities to global markets.

Carbery Group is proud to be an Equal Opportunity Employer, committed to fostering a supportive work environment.
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