IT Operations Supervisor FTC

IT Operations Supervisor – Maternity Cover

Location:

High Wycombe, GB

Business Unit: OI plc

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty‑year history and fourteen Queen’s Awards for Enterprise, our world‑class products and technologies are helping our customers to address the greatest challenges of the 21st century.

• Act as the primary escalation point for Service Delivery Analysts and Engineers
• Monitor and manage ticket queues to ensure issues are prioritised and resolved efficiently
• Identify and proactively manage high‑priority or at‑risk tickets
• Ensure service delivery aligns with agreed SLAs and escalates risks where needed

• Work closely with global IT teams and infrastructure specialists to deliver reliable IT services
• Ensure incidents and requests are routed to the correct technical teams
• Produce operational reports and insights to monitor performance and service health

• Support the delivery of IT projects, ensuring coordination of activities, timelines and communications
• Maintain documentation, track actions and organise meetings/workshops
• Oversee software licensing and new software requests, ensuring approvals and compliance
• Liaise with suppliers and stakeholders to ensure timely delivery of services

• Experience in an IT service desk, IT operations or service delivery role
• Strong understanding of ticket management, triage, prioritisation and SLA management
• Ability to act as a calm and effective escalation point
• Confident using ITSM tools to track and manage workloads
• Excellent communication and stakeholder management skills
• Highly organised with the ability to manage multiple priorities
• Strong attention to detail, particularly around reporting and software requests

• Experience supporting IT project coordination
• Knowledge of ITIL principles or service management frameworks
• Experience producing service reports or dashboards
• Familiarity with software licensing or approval workflows

• Be part of a collaborative, global IT function
• Gain exposure to enterprise‑level IT operations and projects
• Play a key role in delivering high‑quality IT services across the business
• Work in an environment that values inclusivity, innovation, trust and purpose

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability.

Note to recruitment agencies:
Oxford Instruments operates a Preferred Supplier List and does not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.