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Service Desk Team Lead - Elevate & Coaching
Job in
High Wycombe, Buckinghamshire, HP13, England, UK
Listed on 2026-07-23
Listing for:
Proactive Appointments
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Proactive Appointments is seeking an experienced Service Desk Team Lead to drive operational excellence across the IT Service Desk. This hands-on leadership role involves coaching engineers, improving ticket quality, reducing aged tickets and delivering first-class customer service.
Based in the UK, this office-based position leads day-to-day performance, promotes accountability and best practice, and acts as the first escalation point to ensure incidents are managed efficiently and service
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