Field Service Operations Team leader

Field Service Operations Team leader

Location:

Office-based (High Wycombe)

Salary:
Circa £35k - £40k DOE

Hours:

Full-time, Monday-Friday (9am-5:30pm)

Contract:

Permanent

We are seeking a Maintenance & Monitoring Team Leader to oversee a skilled team responsible for planned and reactive maintenance, equipment monitoring, and service performance across multiple UK sites.

This role is ideal for a strong people manager who can inspire, motivate, and develop a team while ensuring operational standards are consistently met. You will balance leadership with hands-on oversight, making sure service levels, compliance, and quality are delivered effectively.

As a Maintenance & Monitoring Team Leader, you will manage and support a team of 5, including Maintenance & Monitoring Officers and a Stock & Scheduling Controller. You will be responsible for scheduling, performance management, and service delivery, ensuring the team operates efficiently and to a high standard.

• Lead, coach, and motivate a team to achieve high performance and professional development.
• Oversee daily and weekly maintenance schedules, ensuring planned and reactive work is completed within SLA targets.
• Conduct regular 1:1s, team meetings, and performance reviews to encourage accountability and engagement.
• Act as the first point of escalation for technical or operational issues.
• Monitor compliance, safety, and audit readiness across maintenance activities.
• Manage tools, vehicles, PPE, and stock to ensure service readiness.
• Carry out audits, site visits, and inspections to uphold quality standards.
• Analyse performance data and service reports to identify improvements.
• Support recruitment, training, and onboarding of new team members.

• Proven leadership or supervisory experience in maintenance, engineering, or technical operations.
• Demonstrated ability to inspire, develop, and lead teams.
• Strong planning, scheduling, and organisational skills.
• Excellent communication skills, able to liaise effectively across departments and with external stakeholders.
• Full UK driving licence and willingness to travel to sites when required.

• Health & Safety knowledge (IOSH/NEBOSH desirable).
• Experience working with compliance, KPIs, and reporting tools.

• Strong leadership presence with the ability to motivate and guide others.
• Approachable and supportive, with the confidence to give feedback.
• Solutions-driven, with strong decision-making under pressure.
• Organised, proactive, and committed to high standards of safety and quality.