Store Manager, Retail & Store Manager

As Audley Travel celebrates 30 years of creating extraordinary journeys, we’re opening a brand-new chapter as we expand into UK Retail stores. We’d love you to be part of this exciting journey, helping shape this milestone retail experience from the very beginning.

Your Journey Starts with Us

For over 30 years, we’ve been crafting tailor-made travel experiences that reflect each client’s unique perspective of the world, helping them create truly unforgettable memories. Behind every exceptional trip is a team of passionate experts, and this is your opportunity to be part of it.

When you join Audley Travel, you become part of a supportive, collaborative community that’s invested in your success. We empower our people to thrive through meaningful development opportunities, a culture that celebrates individuality, and an environment where your ideas are heard, valued, and make a real impact.

See more about life at Audley Travel!

The Opportunity

As a Store Manager, you will be the commercial and operational leader of an Audley Travel concession within a retail store, with accountability for overall store performance, including sales, conversion, profitability, service standards, and team leadership.

You will lead and develop a team of Personal Travel Experts and an Assistant Manager, while also actively selling and supporting client demand. You will create a proactive, relationship-led sales culture, grow local market presence, and ensure a consistently premium client experience aligned to the Audley Way.

Key responsibilities include:

Store Performance & Sales

• Own overall store performance, including sales, conversion, profitability, and service delivery
• Drive a proactive sales culture that converts footfall and builds a strong future pipeline
• Actively sell holidays and step in to support client demand where required

Team Management

• Lead, recruit, coach and performance manage the store team
• Conduct regular 1-2-1s and performance reviews to support development
• Set clear objectives and development plans for team members
• Create a culture of engagement, collaboration and accountability

Client Experience

• Champion a client-first culture, ensuring exceptional service at every stage and embed the Audley Way
• Ensure strong client ownership and seamless collaboration with Country Specialists
• Act as escalation point for client issues and resolve effectively

Commercial & Local Growth

• Grow local pipeline through marketing, events, partnerships and networking
• Build and maintain Audley’s presence within the local community
• Drive repeat business and long-term client relationships

Operations & Leadership

• Ensure effective rota planning, coverage, and store operations
• Act as the senior Audley representative in store
• Share insights and feedback to support continuous improvement

This is a full time opportunity with flexible shift patterns across the week. You'll work 37 hours per week, worked across 5 days out of 7, including evening and weekend shifts as part of a rota, and colleagues will typically enjoy one full weekend off each month
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Store opening hours: Monday–Friday: 10:00am–8:00pm | Saturday: 9:00am–7:00pm | Sunday: 10:30am–5:00pm.

What You’ll Bring to the Team

You’ll bring proven experience leading a team in a travel sales or premium service-led environment, with a strong track record of delivering sales performance and driving commercial results.

Additional experience required:

• Confident coaching and developing others to achieve high performance
• Comfortable balancing leadership responsibilities with hands-on selling
• Organised and able to manage multiple priorities in a fast-paced environment
• Proactive and able to build relationships internally and externally
• Good understanding of Office 365 including MS Word, Excel, SharePoint and…