Sales Consultant

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao’s global cosmetics portfolio. Growing from small‑scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.

We are looking for a dedicated individual, with a passion for luxury to join us as Sales Consultant at our concession in John Lewis, High Wycombe. This is a part‑time opportunity, working 15 hours per week.

As the face of our brand, you will provide excellent customer service and detailed product knowledge to our customers. Using a personalized selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. Alongside this, you will assist the team with general store related tasks, including stock management, cleaning and replenishment.

• Excellent communication skills, confidence and a positive, can‑do attitude
• High personal grooming standards and a passion for luxury
• Ability to work well in a team and drive to achieve both store and personal KPIs
• Flexibility in working arrangements to suit business requirements

• An hourly rate of £13.20
• A 50% staff discount to use on all of your favourite Molton Brown products
• 22 days holiday + Bank Holidays
• A day off for your birthday!
• A monthly store bonus scheme up to 0.35% of retail sales if store targets are reached
• Free product allocation every quarter up to 5 Molton Brown eligible items!
• Access to discounts/cashbacks from high‑street retailers
• Enhanced family leave
• Healthcare Plan
• Wellbeing Support
• Recognition Awards
• Season Ticket Loans / Cycle To Work Scheme
• Company Pension Scheme
• Ongoing development and the opportunity to enhance your skills
• A company where your voice will be heard and your opinion matters!
• Learning and development opportunities within our business and across our brands

Molton Brown is part of Kao, founded in Japan in 1887. Kao is passionate about making a difference in people’s lives with high‑quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment.

As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World’s Most Ethical Companies for 17 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation and treating each other with trust and respect.

At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation. We welcome applications from all areas of the global community.