Retail Supervisor

Job Description

Retail Supervisor - Sodexo - RAF High Wycombe, Walters Ash, HP14 4UE

Join the Sodexo team as a Retail Supervisor and play an integral role in running our dynamic convenience store, providing exceptional service to our Armed Forces personnel. Your leadership and customer-focused approach will help enhance the day-to-day lives of everyone you meet.

• Lead by example and inspire your team to complete all tasks efficiently and to the highest standard.
• Take charge of orders, stock management, keeping a close eye on deliveries and ensuring shelves are fully stocked.
• Supervise daily operations, manage team activities, including training.
• Be the go-to person for customer queries and support.
• Foster a positive and open-minded culture, driving new initiatives and creative ways of working within the store.
• Promote and support offers, discounts, and loyalty schemes to enhance the customer experience.
• Maintain a clean, safe, and well‑organised store environment, adhering to Health and Safety standards.
• Confidently verify IDs for restricted items, ensuring compliance with store policies.
• Cooking basic food items (such as Sausage Rolls, Bacon Baps in an oven).
• Cover shifts in the bar area when required.

• Previous supervisory experience in retail, customer service or hospitality role, with a proven ability to support a team.
• A hands‑on approach and passion for delivering an outstanding customer experience.
• Ability to take the reins when the retail manager is away, showing initiative and confidence.
• Strong team‑building skills, fostering a positive and collaborative environment.
• Experience with store openings and closures, and familiarity with key‑holder responsibilities.
• A proactive mindset, ensuring both you and your team stay ahead of tasks and deliver the best service possible.
• Due to security requirements you must have been continuously resident in UK for the last 5 years to apply for this position.

• On‑the‑job training with experienced professionals
• Fully funded apprenticeship qualifications
• Career development opportunities within Sodexo
• A friendly and supportive work environment
• Wellbeing Support—Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
• Financial Benefits—Discounts for you and your family, salary finance support, retirement plan, and a death‑in‑service benefit.
• Career Growth—Apprenticeships, learning tools, and development opportunities.
• Work Perks—Cycle‑to‑Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.

• 25 hours per week
• Mon – Fri 9am – 2pm (with some flexibility around these hours)
• Flexibility may be required to cover evening and weekend working to meet business needs.
• £13.46 per hour + Sodexo benefits
• Free car parking on site
• Subsidised food in canteen
• Family fun days
• Discount at Costa Coffee shop on site
• 28 days holiday increasing to 33 days with service (including Bank Holidays)
• Online Recognition Scheme (Reward Hub)
• Discounts at Sodexo partner brands
• Due to security requirements you must have been continuously resident in UK for the last 5 years to apply for this position.