Supervisor, Retail, Retail Associate​/ Customer Service

JD Group is a leading omni‑channel retailer of sports fashion, outdoor gear and gym apparel.

As a Supervisor at JD Sports you will support the smooth running of the shop floor and deliver high service standards.

Hourly rate: £13.06.

The role involves leading by example, guiding colleagues, maintaining customer service, presentation and store performance, and supporting daily operational tasks as directed by Store Management.

• Deliver excellent JD service by supporting customers, resolving queries and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in‑store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised and aligned with JD’s brand expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up and supporting accurate till operations.

• Previous supervisory or team‑leader experience in fast‑paced retail or customer‑facing environments.
• Strong communication skills and confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation and store operations.
• Passion for retail, strong product and trend awareness, and ability to promote JD Group values.

• Energetic, hands‑on leader who thrives in a busy, fast‑moving store environment.
• Confident problem‑solver with strong customer‑resolution skills.
• Interest in visual merchandising and product presentation.
• Team‑focused mindset with a positive, supportive approach.

• Incremental holiday allowance.
• Staff discount on qualifying purchases across Group retail stores and online.
• Exclusive colleague bike discount scheme.
• Discounted gym membership.
• Personal development opportunities to learn and develop at work.
• Access to apprenticeships and accredited qualifications.

We are an equal‑opportunity employer. We celebrate diversity and are committed to creating a workplace where every colleague is valued, respected, and empowered.