Team Leader, Retail

Responsibilities

• Lead the way, every day:
  Work side‑by‑side with the management team to keep things running smoothly, from setting daily priorities to helping the team hit our goals with confidence.
• Support that sticks:
  If you’re welcoming new starters or coaching seasoned colleagues, you’ll be the go‑to for guidance, training, and building skills that last.
• Customers come first (and come back):
  Help create brilliant shopping moments by offering advice, spotting ways to improve service, and making sure the team delivers smiles at every turn.
• Keep the standards high and the store looking sharp:
  From merchandising to compliance and safety, you’ll help make sure the store is a place customers and colleagues love to be.
• Make space for success:
  Share ideas, spark improvements, and help showcase our products in the best possible way, all while keeping energy high and team spirit even higher.

• Have experience supervising others in a fast‑paced retail or hospitality environment.
• Be confident supporting colleagues and leading by example on the shop floor.
• Ability to prioritise and organise daily tasks effectively.
• A strong focus on delivering great customer service.
• Clear and confident communication with both customers and colleagues.
• Ability to guide and support others to meet store standards and targets.

£32,032 FTE — 44 hours per week.

• Full‑time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro‑rated for part‑time or alternative working arrangements.
• Contributable company pension scheme.
• 10% store discount at all our retail stores.
• Death in Service Benefit.
• Long service recognition scheme.
• Access to in‑house training programmes delivered face‑to‑face and through our online learning platforms.
• MyHB colleague benefits platform with access to discounts UK wide on retail, leisure, hospitality venues, employee assistance programme with 24/7 confidential counselling and advice line, low cost voluntary insured health cash plans and cancer cover.