Senior Sales Assistant

Job Title

Senior Sales Assistant

Wholesale Manager

John Lewis High Wycombe

• Deliver agreed sales KPI’s for the counter focusing on sales, ATV, UPT, and conversion.
• Motivate the team to meet KPI targets.
• Assist with the execution of all product launches per the Marketing Plan and VM guidelines, including in‑store displays and layouts.
• Coordinate with host store teams for installation and ensure all parties are satisfied.
• Manage all events including launch previews, customer events, MDS and fragrance fittings.
• Set exemplary standards of customer service, handling consumer queries and complaints professionally.
• Demonstrate in‑depth knowledge of products and effectively represent the brand in the store.
• Coach and develop team members as required.
• Monitor competitors and industry trends.
• Communicate commercial insights about host store and counter performance, making fact‑based recommendations with the Counter Manager.
• Attend host store business meetings and relay information to manager and HQ.
• Maintain high standards for back‑of‑house areas, ensuring the counter is clean and tidy.
• Ensure accurate and timely completion of paperwork and reporting (daily, weekly, monthly).
• Interpret sales data to set and implement action plans in line with HQ direction.
• Follow host store cash handling guidelines, tilting procedures and processes.
• Ensure all staff adhere to security, health and safety policies.
• Collaborate with the Inventory Manager and host store buying teams to maintain adequate stock levels and conduct scheduled stock takes.
• Handle emergency situations involving the host store and team members when the Counter Manager is absent.
• Perform general administrative duties and comply with company and host store rules and policies.

• Passion for fragrance, beauty, or luxury retail experience.
• Proven sales record with a focus on retail KPIs.
• Strong people, performance, and management skills.
• Expert customer service skills and confidence in interacting with the general public.
• Self‑motivated, focused, and able to take initiative.
• Excellent verbal and written communication skills.
• Professional appearance reflecting the company and store standards.
• Availability for full‑time work with flexible hours, including Saturdays and occasional Sundays.

This full‑time role offers global exposure and a dynamic work environment with opportunities for growth. Diptyque is committed to diversity in all its forms and considers each application carefully.