Counter Manager

Role
- Counter Manager

Location
- High Wycombe

Hours
- Full Time

Salary - starting from £30,900 per annum

We’re looking for a Business Manager to join our High Wycombe counter at John Lewis. This role will report into the Regional Manager and be responsible for the day‑to‑day running of our counter. You’ll embody our mission of giving customers the tools they need to be their best every day using our makeup and skincare products, combining artistry skills with product knowledge and a passion for people.

Your daily to‑dos might look like this:

• Lead your team from the front by:
  • Achieving your own targets
  • Improving product knowledge and staying up to date with beauty trends
  • Conducting appointments and elevating your artistry
  • Always demonstrating a customer‑centric approach
• Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure success and smooth operation
• Complete and distribute rotas, and log payroll, sickness, holidays, 121 notes, ROCs and RTW checks in our HR system
• Oversee inventory checks, stock counts and visual merchandising
• Accurately follow health and safety procedures
• Utilise retail management and team meetings to give feedback on your counter’s performance
• Ensure business objectives, targets and KPIs are met, addressing underperformance and seeking support when necessary
• Motivate your team to improve their artistry, product knowledge and performance, using the education and training resources
• Conduct weekly 121s and monthly reviews, championing team ambitions
• Independently address performance, attendance or conduct issues in line with expectations, escalating when necessary

• Experience leading a team, ideally within the luxury sector
• Passion for makeup and skincare
• Proven experience leading a team to success within the retail industry
• Adaptable and confident in an ever‑changing environment
• Positive and can‑do attitude
• Strong communication and mathematical skills
• Comfortable working towards and exceeding KPIs
• Punctual and organised

• Welcome Starter Stack
• Company discount: 50% for you, 40% for friends and family after 3 months probation
• Competitive commission structure
• Summer and festive celebrations
• Rewards and Recognition Scheme: gifts, vouchers, additional annual leave for length of service

We celebrate diversity and are committed to equality of opportunity across the company, welcoming people from all backgrounds.