Specialist Support Worker

Job Title:

Specialist Support Worker (Complex Needs Coordinator)
Contract Type:

Permanent
Salary:£31,302.63 per annum

Working Hours:

37.5 per week
Working Pattern:
Rota including early (7.15am-3.15pm) and late shifts (1.30pm-9.30pm) and every other working weekend and some bank holidays

Location:

Old Tea Warehouse, High Wycombe

• Recent experience of support work, risk management and managing caseloads and working with vulnerable and diverse customer groups.
• Knowledge and proven continuous personal development of working with vulnerable adults utilising “specialist knowledge”.
• Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results.
• Experience of building effective relationships with customers and stakeholders.

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

• As the Specialist Support Worker you will support the Service Manager with planning within the service, this could include delegating case management, or supporting the service to run effectively.
• Actively connect, engage, influence, and develop relationships with a range of local services and stakeholders to enable customers to access the full range of community resources and regularly update colleagues about how to access external services.
• Attend networking events, other support services and forums promoting our Psychologically Informed Framework and Trauma Informed ways of working.
• Understand local pathways and services to ensure there is a consistent, asset-based support approach for all customers.
• Produce reports and other written documentation as required to support service delivery.
• Work as part of a multi-disciplinary team, safeguarding all our customers.
• Develop, co-ordinate and deliver a ‘group-based activities’ programme for the service.
• Share specialist knowledge with colleagues and wider teams to ensure both customers and services are supported in line with latest best practice.
• Follow health & safety and safeguarding policies and procedures to ensure the overall safety and security of all customers.
• Keep accurate and timely records of specific activities.

• Manage the service as per contractual requirements, reviewing contract performance annually, to Support and provide guidance to team members around your specialism - this could include coaching, upskilling or mentoring other colleagues.
• Provide specialist advice for colleagues through structured guidance to meet targets in support planning, delivery, safeguarding, risk assessments or other interventions.
• Undertake initial and continuous assessment of needs, potential risks and goals and agree levels of support and actions.

We employ an asset-based approach including Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to take steps towards independence, you will be key in…