Manager of VIP Ticket Services

"Manager of VIP Ticket Services

Base Pay Range

$50,000.00/yr - $60,000.00/yr

At Ravinia, we believe in the transformative power of shared, live-music moments and their ability to inspire individuals, strengthen communities, and foster a more connected world. Beyond presenting outstanding performances by the world’s greatest musicians, our mission as a not-for-profit organization is to develop broader, more diverse audiences and performers in the music industry with our Reach Teach Play® community engagement and education programs, our Steans Institute’s collaborative and experiential artistic training programs, and more.

Together, Ravinia’s initiatives serve tens of thousands of students, families, and emerging professional musicians.

Our 36-acre park is home to North America’s longest-running outdoor music festival and its most artistically diverse. Over 100 different events, featuring a mix of classical, rock, pop, jazz, R&B, indie, and country performers, make up a typical summer season across our open-air and indoor stages, including the annual residency of the Chicago Symphony Orchestra.

The Manager, VIP Ticket Services is a key people‑facing role that directly helps deliver the world‑class guest experience that Ravinia is famous for providing. This role is part of the Ticket Operations team within the broader Guest Experience department, and is a relationship‑driven role centered on building connections with our supporters and making every guest feel personally welcomed and valued. You will look for opportunities to elevate interactions, going above and beyond to ensure their experience leaves a lasting impact.

The role emphasizes working directly with Ravinia trustees, donors, members of the public, press, artists, staff, and other users of the facility and is one of the most collaborative roles on the Ticket Operations team, supporting both internal and external special ticketing needs and working in partnership with the Development team. The position includes supervising the VIP Ticketing Team and leading the management and fulfillment of contributor requests and ticketed events, especially during the donor ticketing period and throughout the summer concert season.

During the season, this position requires a flexible schedule in order to work evenings and weekends to ensure the VIP Team provides the highest possible quality of service.

• Ensure a positive guest experience for donors by engaging in face‑to‑face interactions during concerts as well as facilitating other methods of active communication
• Oversee the day‑to‑day communications of the VIP Ticketing Team
• Coordinate staff assignments at multiple entrance gates to greet guests and ensure a positive first impression for donors
• Represent Ravinia within the ticketing and entertainment industry as a model of customer service and innovation
• Proactively identify opportunities to go above and beyond and assist Development team to provide surprise and delights to our most important guests

• Represent the Ticket Operations team in handling special ticket and dining requests for VIP guests and Ravinia donors
• Track, manage and assign VIP Ticketing Team projects and tasks
• Delegate and complete data entry of high‑level corporate and individual donor ticket and dining requests
• Assist with ticket fulfilment of Donor Ticket Requests
• Coordinate VIP donor seating preferences periodically for accuracy
• Fulfill comp ticket allotment for donors, patrons, and VIP guests
• Assist with manual data entry of requests
• Create tracking document of processed requests, total requests and statuses
• Delegate comp ticket changes throughout the season to the VIP Team
• Manage ticket donations to other non‑profit organizations

• Support the VIP Ticketing Team of supervisors
• Initial point of contact for all Development ticketing needs
• Manage the fulfillment of the VIP donor waitlist and special ticketing requests from various departments
• Assist in handling ticket logistics for annual auxiliary board events, audience…