Highland Park, IL – IT Support Specialist; Police Department

Primary

Purpose:

Provides dedicated, on-site technical support to the Police Department with a focus on law enforcement technology systems. Ensures reliability, security, and compliance of Police IT infrastructure while also assisting with broader City IT initiatives. Delivers responsive Tier 1 support, maintains critical public safety systems, and serves as the primary liaison between the Police Department and the City’s IT Division.

Supervision Received:

Jointly supervised by the Administrative Commander and the Manager of Information Technology.

Supervision Exercised:

Minimal supervision exercised on projects where IT has leadership role.

IMRF pension eligible. Expected hiring range $70,000 – $76,000 dependent on qualifications.

• While cybersecurity is not a primary function of this role, each function of this role is assumed to impact cybersecurity.
• Provide Tier 1 help desk support to Police Department personnel. Troubleshoot and resolve issues related to computers, mobile data terminals (MDTs), body-worn cameras, in-car video systems, security camera systems, physical access controls, phones, software, and related equipment.
• Maintain and support law enforcement-specific systems, including body camera and dash cam infrastructure, CJIS-compliant networks, Cradlepoint connectivity, GIS systems, and mobile device management.
• Install, configure, and maintain workstations, mobile devices, vehicle-based systems, operating systems, and software specific to law enforcement operations. Coordinate with vendors and internal teams on system upgrades and equipment lifecycle.
• Collaborate with City IT staff on broader infrastructure projects, cybersecurity practices, and IT asset management. Ensure Police systems align with City standards and best practices.
• Develop and update system documentation, operational procedures, and technical manuals for Police IT systems. Train staff on basic technology functions and troubleshooting.
• Perform other related duties as assigned.

Education:

Bachelor’s degree in Computer Science, Information Technology, or related field preferred. An Associate’s degree combined with relevant certifications may substitute for the bachelor’s degree.

Experience:

Two to five years of experience in IT support, including experience with mobile or field-based technology systems. Prior experience supporting public safety or law enforcement technology strongly preferred.

Valid driver’s license is required. We encourage candidates to demonstrate their commitment to professional growth through relevant IT certifications. Examples might include CompTIA A+ or Network+, Cisco’s CCNA or other networking certifications, Microsoft or Google Cloud credentials, or any other industry-recognized certifications. These are not mandatory, but they reflect a dedication to staying current in the field and continuously developing your technical expertise.

• Knowledge of public safety technology systems, including mobile data, surveillance, and in-vehicle connectivity
• Familiarity with CJIS security requirements and compliance standards
• Ability to troubleshoot hardware and software issues independently
• Strong verbal and written communication skills
• Customer service mindset with a calm, supportive approach in high-pressure situations
• Ability to prioritize and respond to urgent requests while managing routine maintenance
• Comfort working in a law enforcement environment with sensitive and confidential data

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