Call Center Representative

Join to apply for the Call Center Representative (Afternoons) role at Qualfon

$20.00/hr | Onsite Call Center Representative | Shift 4PM - 1AM

Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.

You’ll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.

Veterans and military family members are encouraged to apply.

• Answer inbound customer service calls and messages.
• Assist with credit card and consumer loan questions.
• Handle fraud-related inquiries and authorizations.
• Maintain checking, savings, and CD account maintenance.
• Help members recover online credentials.
• Complete account updates (authorized users, balance transfers, IRA changes).
• Document interactions clearly and accurately.
• Escalate issues when needed and follow established procedures.
• Meet service level, quality, and attendance expectations.

• 1 year of customer service experience required; banking, financial services, call center, insurance, or fraud experience a plus.
• Call center experience preferred but not required.
• High School Diploma or GED.
• Strong verbal and written communication skills.
• Comfortable handling difficult conversations professionally.
• Ability to multitask in multiple computer systems.
• Typing speed 20 WPM with 90% accuracy.
• Reliable attendance and willingness to work scheduled shifts.
• Basic computer and troubleshooting skills.

USD $20.00 – USD $20.00 / Hr.