Senior Program Facilitator – Licensing & Certification

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We are seeking a highly skilled and licensed insurance professional to serve as a Facilitator for training and development of a pre‑licensed insurance program. The ideal candidate will possess strong communication skills, in‑depth knowledge of insurance products and regulations in multiple states, and a passion for educating and empowering others. This role involves delivering engaging pre‑licensed training classes, ensuring compliance with state licensing requirements, and supporting professional growth for insurance agents and staff.

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, status as a covered veteran, uniformed service member status and any other characteristic protected under applicable federal, state or local law.

• Facilitation & Training
  • Design and deliver interactive training sessions on insurance products, compliance, and best practices to ensure learners understand core insurance concepts, state regulations and exam strategies needed to successfully pass the state licensing exam.
  • Utilize adult learning principles to create engaging and effective learning experiences.
• Compliance & Licensing
  • Ensure all training content aligns with Texas, Florida, Pennsylvania, South Carolina, and Michigan Department of Insurance regulations.
  • Maintain active Michigan insurance license and stay current on regulatory changes of all mentioned states.
• Curriculum
  • Collaborate with Learning & Development teams to deliver complex insurance concepts—coverages, underwriting, policies, regulations—in clear, accessible ways with a blend of lecture, discussions, demonstrations, and assessments to reinforce learning.
• Performance Support
  • Provide coaching and mentorship to new and experienced agents.
  • Assess student progress and provide individualized guidance, feedback and remediation when needed.
  • Assess training effectiveness and recommend improvements.
  • Ensure coverage for classes and assignments and communicate with appropriate staff and leadership.
  • Complete Continuous Education courses as assigned by Leadership.
  • Follow stated department and client procedures including daily attendance, curriculum status, and advocate assessment.
  • Other duties as assigned to ensure actions are billable if required.
• Required
  • Active Michigan Insurance License (Life, Health, Property & Casualty preferred).
  • Minimum 3 years of experience in insurance sales, underwriting, or training class for licensing students.
  • Strong knowledge of Michigan/Texas insurance laws and compliance standards.
  • Must be able to train during core business hours of 8:00 am to 7:00 pm EST and be flexible to train outside these hours as business dictates.
  • Healthcare Sales/Retail/Customer Service experience is a plus.
• Preferred
  • Experience as a corporate trainer or facilitator in the insurance industry.
  • Certification in adult learning or instructional design (e.g., CPLP, ATD).

• Excellent verbal and written communication skills.
• Ability to simplify complex insurance concepts for diverse audiences.
• Strong organizational and time‑management skills.
• Proficiency in virtual training platforms and Microsoft Office Suite.
• Classroom management skills—ability to manage all aspects of the adult classroom environment independently.
• Ability to coach and mentor.
• Critical‑thinking skills and the ability to develop this skill in trainees using appropriate training techniques.
• Demonstrated attention to detail and ability to multi‑task.
• Proven expertise in Microsoft Office products.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Human Resources

Industries: Outsourcing and Offshoring Consulting

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