Onsite Training Supervisor

Job Overview

Onsite Training Supervisor at Qualfon Philippines Incorporated. Full time. Immediate start. Highland Park, Michigan, United States.

• Develop, organize and supervise client‑specific training programs.
• Provide orientation to trainees on the detailed training process flow.
• Supervise to ensure a motivating, creative, and interactive training session by integrating techniques to enhance the training experience and maximize learning and retention.
• Improve training effectiveness by developing new approaches and techniques.
• Participate in the preparation of multiple training projects within established budgets and timelines.
• Collect and summarize relevant client feedback and execute monitor projects to establish standards and meet departmental goals.
• Share relevant information to agents, supervisors, and managers regarding training processes and procedures through proper information dissemination protocol.
• Identify gaps between the training program and operation requirements and recommend and implement solutions to meet objectives.
• Conduct coaching and mentoring sessions to trainees in order to identify areas of improvement and opportunities while keeping a written record of all interactions.
• Supervise new programs launch and onboarding process.
• Provide opportunities for ongoing development.
• Collaborate with the production supervisor in monitoring agents’ performance.
• Complete Continuous Education Courses as assigned by Leadership.
• Proactively identify a training need or problem of a trainee and/or the training program and strategize solutions to improve learning and overall performance.
• Create and manage continuous trainings to ensure agents are meeting the processes outlined by the client through the identification of gaps within the processes.
• Maintain training reports and share them with other departments if necessary.
• Ensure the trainees’ total compliance to training policies, guidelines and procedures.
• Deliver the right behaviors in meeting deliverables through punctuality and professionalism.
• Perform other administrative activities necessary.

• Three years supervisor experience or equivalent education.
• Knowledge of BPO performance is preferred.
• Previous Learning & Development/Training experience is required.
• Excellent communication & leadership skills.
• Ability to plan, multitask and manage time effectively.
• Strong computer and database skills.

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed service member status and any other characteristic protected under applicable federal, state or local law.

Incase you would like to apply to this job directly from the source, please .