Manager, Theater Operations

Manager, Theater Operations at Yaamava' Resort & Casino at San Manuel

Under the direction of the Director, Theater Operations, the Manager, Theater Operations is responsible for the day‑to‑day operations by providing an optimal guest experience and introducing initiatives to improve guest and team member satisfaction based on established Yaamava’ Resort and Casino standards. The role provides operational guidance to assure the smooth operation of shows and events, and is involved in planning, developing, and maintaining venue schedules to provide Best in Class service for performers, vendors, and team members while prioritizing the Tribe’s goals and priorities.

• Serves as manager on duty during all events, ensuring a Best‑in‑Class entertainment experience and enterprise fulfillment. Manages event bookings and acts as the primary liaison with clients to determine event requirements. Organizes and schedules staff based on event size and needs, while enforcing all security protocols. Oversees team member assignments for crowd control, box office, and entertainment reps to support performers and on‑site crews.
  
  Maintains venue cleanliness per safety standards and ensures preventative maintenance on all equipment for safe use by staff and guests.
• Prepares all front‑of‑house elements by supplying contractors with technical data, including blueprints, seating charts, ingress points, and merchandise locations. Advises tour management and contractors on space usage, special arrangements, building policies, and fire regulations. Coordinates front‑of‑house setup and operations, advances shows with tour security, and partners with Public Safety to ensure a secure and welcoming environment for artists, guests, staff, and vendors.
  
  Communicates daily run‑of‑show details, security protocols, and VIP arrivals.
• Collaborates with Property Marketing to execute marketing plans and guest‑facing collateral. Leads training and execution of front‑of‑house emergency procedures in partnership with Public Safety. Enforces catering exclusivity by coordinating with Food & Beverage to meet artist and crew needs. Proactively identifies and resolves issues, supervises event operations, and addresses incidents with urgency to ensure guest and industry satisfaction.
• Manages vendor relationships, maintains client files, and oversees venue inventory. Tracks and submits supply orders, ensures adequate stock levels, and inputs all costs into the reporting system to support successful nightly sales.
• Keeps current with industry trends and standards. Works cross‑functionally with internal departments to ensure smooth event execution and positive guest relations. Partners with Marketing to promote the venue and events through appropriate channels.
• Performs other duties as assigned to support the efficient operation of the department.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

• Bachelor’s degree in Business Administration and/or related field required.
• Minimum of six (6) years of related work experience within a live events environment required.
• Minimum of four (4) years of supervisory experience required.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

• Experience in complex project management, focusing on the execution of a strategic plan for the successful operations of the front‑of‑house for each event.
• Ability to work under pressure, while handling money, utilizing prescribed cash management controls, and day‑to‑day tasks concurrently.
• Experience managing highly functional departments including Food and Beverage,…