Hotel Bell Person

Join to apply for the Hotel Bell Person role at Yaamava' Resort & Casino at San Manuel
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Under the direction of the Bell Captain, the Bell Person is a professional and knowledgeable representative of the hotel to all internal and external guests; ensuring the highest customer service standards of the hotel brand are upheld at all times. Consistently elevates guest satisfaction by delivering best‑in‑class service and creating memorable experiences for guests at every opportunity. Responsible for providing safety awareness, and ensures all guests, vendors and team members’ temperatures are screened per proper protocol, including asking a determined series of health questions before entrance of the property.

This position works varied shifts as determined by business needs.

• Provides best in class customer service during all guest interactions. Delivers luggage to rooms upon guest’s arrival and retrieves upon departure. Carefully transfers guest belongings to storage or Front Desk. Follows Yaamava’ brand standards pertinent to department (i.e. ensures luggage is conveniently placed on luggage rack, luggage arrives within ten minutes of guest completing registration, arrives within eight minutes of guest calling for luggage assistance).
  
  Maintains proper records of deliveries and pick‑ups, graciously greets all guests passing through lobby and looks for opportunities to assist them and create memorable experiences for them. Opens hotel doors for all guests and gives verbal welcome when not retrieving or delivering luggage.
• Provides guests with directions, recommendations, and information about hotel, casino and entertainment center, as well as city attractions and general information. Works with concierge on all organized transportation. Handles all guest interactions with highest level of hospitality and professionalism, while always aiming to exceed the guest expectations. Communicates parking procedures to guests/visitors. Maintains and polishes bell carts to ensure all are in pristine condition anytime they are within guest view.
  
  Delivers guest packages upon request.
• Follows all internal health and safety policies and procedures and works harmoniously and professionally with co‑workers and supervisors.
• Reports all maintenance issues pertaining to facilities via internal systems and reports all guest requests to supervisor as needed. Follows up to ensure requests have been completed in a timely manner. Completes regular customer service and safety training to keep certifications current as needed.
• Contributes to positive and engaging environment which motivates employees to collaborate, learn, perform, and develop their skills.
• Performs other duties as assigned to support the efficient operation of the department.

• High school diploma or GED required.
• Minimum one (1) year customer service experience required. Hotel experience preferred.

• Strong English skills, both oral and written required.

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• No driving responsibilities: role does not require a driver’s license or insurance.

• Primary work environment is in a climate‑controlled office setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast‑paced, high‑demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling,…