Surveillance Agent

Surveillance Agent I### Surveillance Agent IApply:
Highland, CA:
Full time:
Posted Today:
R0017932

Under the direction of the Supervisor, Surveillance Operations, the Surveillance Agent I is responsible for supporting the safety, security, and integrity of non-gaming areas throughout the property, identifying potential risks, supporting investigations, and ensuring adherence to established policies and procedures.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
** 1.  Analyzes recorded and/or live surveillance video in the gaming facility in and around the Yaamava’ Resort & Casino to detect any suspicious and/or illicit activities that may pose a risk to team members, vendors, guests, Tribal residents, or operations.  
2.  Conducts thorough and accountable observations across the gaming facility, including but not limited to Yaamava' Resort & Casino, the event center, venues, and parking structures. Ensures the integrity and accuracy of all findings by producing detailed, well-documented reports supported by precise data entry.  
3.  Efficiently manage simultaneous telephone and radio communications in high-pressure environments, ensuring accurate capture, logging, and analysis of critical information using surveillance software and databases. Maintain exceptional situational awareness and precision while performing complex multitasking responsibilities independently.  
4.  Collaborates and communicates effectively with Casino team members and leadership to obtain relevant incident details for the investigation of the activity within the gaming facility, requested reviews, injury or illness claims/reports, and safety risks.  
5.  Performs routine camera patrols of the gaming facility within Yaamava' Resort & Casino, as well as the parking structures to ensure the safety and security of team members, vendors, guests, Tribal residents, or operations.  
6.  Conducts extensive reviews and exports video evidence for incidents across various Yuhaaviatam of San Manuel Nation owned and operated properties.  
7.  Ensures a thorough and up-to-date understanding of Tribal Gaming Commission internal controls, policies, and procedures applicable to the gaming facility, Federal and State regulations, as well as Minimum Internal Control Standards (MICS), through continuous testing and examination, including monthly quizzes and tests on regulations and SOPs as required by regulation, to identify areas for improvement and reinforce adherence to established guidelines.

8.  Conducts routine and systematic camera functionality checks to ensure optimal performance of surveillance systems. Identifies and responds to equipment malfunctions by submitting detailed technical work orders, demonstrating the ability to recognize when a camera is not operating correctly. Proactively monitors and reports any additional issues related to surveillance equipment, supporting the integrity and reliability of surveillance operations.  
9.  Performs other duties as assigned to support the efficient operation of the department.
** EDUCATION, EXPERIENCE AND QUALIFICATIONS
*** High School diploma or GED required.
* Minimum one (1) year of experience in surveillance, security, or relevant casino experience required.
** KNOWLEDGE,

SKILLS AND ABILITIES

(KSA)
*** Must possess working knowledge of Microsoft Office 365 (Word, Excel, and Outlook) and research skills.
* Must possess some report writing knowledge and able to communicate verbally.
* Must be able to understand and use various database management systems and the technological components of computers.
** LICENSES, CERTIFICATIONS AND REGISTRATIONS
*** At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
* No Driving…