State Farm Insurance Customer Service Rep

Job Description

Jodi Stoker Insurance Agency is a trusted Colorado State Farm office built on more than twenty years of hands‑on experience serving families, homeowners, and small businesses across the state. Our agency stands out for its depth of knowledge, its commitment to honest guidance, and its strong internal culture that values clarity, integrity, and personal connection. Our team operates with high standards, clear communication, and a genuine passion for helping people feel confident and protected.

Employees thrive here because they receive real mentorship, consistent support, and a positive environment that helps them learn, grow, and build a long‑term career.

Our Insurance Customer Service Representative role is ideal for individuals who enjoy helping people, solving problems, and creating positive customer experiences. You will support clients with policy updates, account questions, coverage explanations, and scheduling needs. The work environment is supportive, professional, and designed to help you succeed.

• Base pay is $20-25 an hour, based on experience
• Full OR Part-time schedule with work-life balance
• Bonus opportunities and performance incentives
• Flexible schedule with evenings and weekends off
• Paid time off and paid holidays
• Health insurance and retirement plan options
• Career growth pathways into sales, management, or agency
• Team building activities, personal workspace, and office snacks

Join a trusted agency that invests in you and supports your long-term success.
Apply today!

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings off
• Weekends off
• Bonus Opportunities
• Work-Life Balance
• Holidays Off
• Paid Holidays
• 401k Plan
• Professional Development
• Advancement Opportunities
• Continuing Education Opportunities
• Ongoing Training Seminars
• Performance Bonusesli>
• Professional Work Environment
• Team Building Activities
• Office Snacks and Coffee
• Personal Workspace

• Process customer policy changes accurately and promptly
• Greet all customers in a friendly and helpful manner
• Build strong relationships and deliver reliable follow up
• Maintain client communication through calls and service outreach
• Track and order office supplies as needed
• Schedule appointments for the sales team

• Active Property and Casualty license required
• Life and Health license required
• Strong communication and interpersonal skills
• Positive attitude with a genuine willingness to learn
• Strong multitasking and organizational abilities
• Professional phone etiquette and strong writing skills
• Prior customer service or administrative experience preferred
• Bilingual English and Spanish is a plus