Patient Financial Specialist

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Full Time Hourly Highlands Ranch, CO, US

Today Requisition

Salary Range: $20.00 To $23.00 Hourly

OnPoint Medical Group is searching for an outstanding Patient Financial Specialist to join our team! Come join a great group of medical professionals as our network continues to grow!

OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers who are committed to expanding access to quality healthcare in the most effective and affordable manner possible.

Our "Circle of Care" has one primary goal – to ensure the health and wellness of members and their families. We do this by providing access to a comprehensive menu of medical services from one unified physician group in their neighborhoods. With doctors, nurses, specialists, labs and medical records all interlinked and coordinated, patient care has never been in better hands.

The Patient Financial Specialist plays a key role in supporting the financial health of the organization by managing patient collections, payment plans, bankruptcy accounts, and coordination with contracted collection agencies. This position requires strong attention to detail, professionalism, and a patient-centered approach when working with sensitive financial information.

The following duties are representative of the position and may be modified as business needs evolve.

Contact patients regarding outstanding balances and establish, manage, and monitor payment plans

Upload, maintain, and manage patient accounts within contracted collection agency software

Resolve and manage patient disputes related to collections

Work directly with contracted collection agencies to support account resolution

Handle credit card disputes related to patient accounts

Manage and track bankruptcy accounts

Maintain and update bankruptcy cases within the Athenahealth practice management system

Adhere to all OMG policies and procedures, including HIPAA, OSHA, and PCI DSS requirements

Maintain strict confidentiality, privacy, and data security standards

Work within the Billing Compliance Plan and established billing guidelines

Perform other administrative duties as assigned

Maintain a clean, organized, and professional work environment

Deliver faxes and documentation to billing department staff as needed

High School Diploma or equivalent

Minimum of 5 years of healthcare collections experience

Minimum of 2 years of billing experience

Some college coursework (medical, business, or accounting focus preferred)

EMR experience, preferably Athenahealth practice management system

Provide exceptional customer service aligned with the clinic’s mission and values

Interact with patients and families in a courteous, respectful, and professional manner

Maintain patient confidentiality in accordance with HIPAA and organizational policies

Follow proper chain of command for patient concerns or complaints

Ability to effectively communicate information and respond to questions from patients, staff, and management

Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals

Ability to define problems, collect and analyze data, establish facts, and draw sound conclusions

High energy with the ability to adapt to changing workloads and priorities

Strong decision-making skills…